Managed Services Enterprise Technician

Citynet LLC•Morgantown, WV

10d•$20 - $25•Hybrid

About The Position

As a Managed Services Enterprise Technician, you'll be instrumental in implementing, optimizing, and troubleshooting cutting-edge enterprise solutions for our clients. Operating in a dynamic environment, you'll ensure seamless service delivery through agile methodologies and meticulous attention to detail. From in-house customer system setup to on-site support, your expertise will drive client satisfaction and operational excellence. The Technician will provide these services in a per-hour billing or flat rate monthly setting and will track all time, in either case, for proper billing and cost accounting. Your responsibilities will encompass managing and supporting a variety of common devices and items, including (but not limited to): Workstations, Peripherals (i.e. – printers, scanners, etc), Windows servers, Microsoft 365, Citynet’s security software stack, Customer data backups, Wire/Cable Management, and Cybersecurity Best Practices and Implementations. Additionally, you'll collaborate with leading vendors such as Microsoft, Barracuda, VMware, and others to leverage their technologies and deliver state-of-the-art solutions for our clients.

Requirements

Minimum of 2 years of experience as an IT/Managed Services technician or equivalent work experience.

Nice To Haves

Associates degree or higher preferred.
CompTIA/Microsoft certifications a plus

Responsibilities

Evaluate client systems for optimization and upgrades.
Perform in-house, on-site and remote computer and network services.
Service PCs and servers.
Install and test various network devices.
Install and support software and peripherals.
Install and maintain Citynet’s RMM services.
Respond to customer device alerts.
Document customer systems.
Work with internal teams on customer services audits.
Collaborate with engineers to stage and deploy equipment, ensuring seamless integration.
Execute and validate backup procedures to maintain data integrity.
Document system configurations and setups with clarity and precision.
Other duties as assigned.