Managed Services - Controllership & Accounting - Senior Associate

PricewaterhouseCoopers•Raleigh, NY

12d•Remote

About The Position

As a Managed Services - Controllership & Accounting - Senior Associate, you will play a pivotal role in delivering outsourced solutions that help clients streamline operations, reduce costs, and enhance efficiency. You will be involved in executing key processes such as client interaction, data review, and quality control implementation, all while resolving escalations and queries. Within our Assurance practice, you will leverage your skills to manage complex client engagements and foster meaningful relationships. As a Senior Associate, you will focus on building client connections and learning how to manage and inspire others. You will navigate complex situations, growing your personal brand and technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions even when the path forward is unclear. In this role at PwC, you will utilize a broad range of tools and methodologies to generate new ideas and solve problems, while upholding professional and technical standards. Your ability to interpret data and develop insights will be crucial in informing recommendations and driving strategic objectives.

Requirements

At least a Bachelor's degree
At least 2 years of experience

Nice To Haves

Preference for at least one of the following fields of study: Accounting, Analytics/Data Science, Business Administration/Management, Communications/Media, Computer Science/Information Systems, Design/Multimedia, Economics, Engineering, Finance, Health Administration/Public Health, Operations/Supply Chain, Organizational Management/Behavior, Marketing
Demonstrating proficiency in quality assurance process management
Utilizing analytical thinking to enhance business process outsourcing
Excelling in customer data management and service level management
Developing skills in compliance auditing and contract review
Embracing change and demonstrating learning agility in complex environments
Navigating ambiguity while building meaningful client relationships

Responsibilities

Executing outsourced processes including client and customer interaction, data review, and process optimization
Implementing and monitoring quality controls to maintain service standards
Resolving escalations and queries efficiently to support client needs
Utilizing analytical thinking to break down complex concepts and inform insights
Developing and maintaining meaningful client connections to enhance service delivery
Applying AI fluency and digital tooling to improve process efficiency and innovation
Conducting compliance reviews and contract assessments to uphold professional standards
Collaborating with teams to manage service levels and deliver excellence in managed services
Reviewing and verifying financial documents to support accurate data management
Documenting processes and quality assurance metrics to facilitate continuous improvement