Managed Services Consultant II - KC

OUTCOMES OPERATING INC • Overland Park, KS

1d • Onsite

About The Position

The Managed Services Consultant II provides support to clients participating in the ReconRx reconciliation program. The role communicates with clients, payors, and data feed providers by email and phone, and with clients through a messaging application. The consultant resolves outstanding client claims and documents actions taken in detail.

The position involves reviewing and interpreting claims data, guiding clients through general accounting-related reports, coordinating timely 835 file setups with payors, requesting missing 835 files, and explaining adjustments appearing on 835 files. The consultant should have a strong understanding of the reconciliation service and escalate more complex inquiries.

Requirements

• Working knowledge of the MS Office Suite.
• Ability to multitask in a fast-paced environment.
• Detail-oriented, with dedication to follow-through.
• Ability to establish strong rapport with customers.
• Effective time management skills.
• Ability to work well independently and as a team member.
• Minimum education of a high school diploma.
• Ability to read, write, and speak Spanish proficiently is listed as a bonus.

Nice To Haves

• Minimum of 2–3 years of pharmacy experience preferred.
• Bilingual ability preferred.
• Ability to read, write, and speak Spanish proficiently is a bonus.

Responsibilities

• Assist customers with program or service needs.
• Resolve clients’ outstanding claims and maintain detailed documentation of actions taken.
• Review and interpret claims data and guide clients through general accounting-related reports.
• Work with payors to ensure timely 835 file setups and request missing 835 files as needed.
• Explain adjustments found on 835 files to assigned clients.
• Escalate more complex inquiries and programming issues to the appropriate team.
• Create and cultivate relationships with clients.
• Schedule and distribute information for customer webinars, phone conferences, and similar events.
• Identify common issues across multiple customers and notify leadership so a solution can be found.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED