Managed Payroll Specialist

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About The Position

The isolved Managed Payroll Specialist has primary responsibilities as the "Customer Advocate" and main point of contact for assigned clients in communicating, processing, administering, troubleshooting, advising and solving issues related to payroll administration. Directly, and cross‐functionally, the person in this position assures (for assigned clients) accurate and timely payroll processing, advises on best practices and payroll compliance, enhances the use of the client's isolved HCM system by all key stakeholders, and responds to clients' employee questions via email. Ability to handle multiple company payrolls, work quickly and accurately in a fast‐paced environment is required.

Requirements

Proven effective oral and written communications skills.
Strong skills in using Microsoft Office applications (particularly Excel and Word) and Adobe Flyer.
Excellent customer service and relationship‐building skills.
Professional and approachable, with the ability to provide quality customer service to multiple diverse work groups.
Strong time management skills.
Able to handle multiple priorities simultaneously.
Must be able to handle disruptions without allowing them to affect delivery of quality and timely services.
Detail‐oriented, accurate, organized, and proficient in working with payroll data, multi‐state wage and hour laws and HCM functionality.
Able to work independently, be a self‐starter and collect and analyze data, as well as problem solve in a fast‐paced environment.
Associate's Degree (A.A) in Accounting, Human Resources or similar from a two‐year college or university required; and a minimum two (2)‐ five (5) years' related experience and/or training.
Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.

Responsibilities

Assure client satisfaction by effectively managing communications flow and maintaining ownership of client cases/issues to resolution.
Through proper communications channel, address issues related to: (1) effectively using the isolved HCM system, (2) answering payroll/HCM‐ and timekeeping‐related questions, (3) answer payroll related questions from client contacts and employees via email and (4) ability to interpret, advise upon, and enforce payroll policies.
Remain current on (1) payroll‐related, multi‐state wage and hour, tax related and payroll‐tax related compliance issues, (2) the isolved HCM system, and (3) HCM application developments.
Provide expertise regarding new/enhanced applications to the client.
Maintain effective communication with clients and employees to obtain payroll data such as employee demographics, salary adjustments, special payments, tax allocations, employee deductions, etc.
Ensure client information and employee data is accurate and up to date in the HCM system.
Organize, enter, and assure all payroll‐related data (including new hires, status changes, and termination information) necessary to timely and accurately process payroll with a cross functional team.
Send pre‐process reports and related information to the client for approval, if applicable.
Approve and submit payroll on behalf of client.
Maintain total confidentiality with customer information.
Ability to learn HR practices to further personal career pathing.
Continuously improve and effectively contribute to a continuous improvement work culture.
Stay current with changing technology, including software programs.
Uphold, support, and promote all company policies and procedures.