Payroll Managed Services Representative

Workstream • Lehi, UT

3d • Hybrid

About The Position

Workstream is seeking a Payroll Managed Services Representative to join their AI-native Service organization. This role focuses on providing accurate, timely, and customer-centric payroll support by leveraging AI-powered tools and automation. The representative will assist customers with their payroll needs, combining payroll expertise with customer service skills, sound judgment, and a commitment to continuous improvement. Collaboration with teammates and the Engineering, Product, and Design (EPD) teams is expected to streamline workflows, enhance customer experience, and scale operations through AI. The ideal candidate is dependable, detail-oriented, customer-focused, takes ownership, communicates clearly, and adapts quickly. They should be excited by AI and automation while understanding the importance of accuracy, confidentiality, compliance, and human oversight in payroll.

Requirements

• 2+ years in payroll, customer service, operations, HR technology, finance operations, or a related field.
• Attention to detail and commitment to accuracy.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet time-sensitive deadlines.
• Problem-solving and critical-thinking skills.
• Comfort working with software, data, and digital workflows.
• Willingness to learn and use AI-powered tools responsibly.
• Ability to handle confidential information with discretion.
• Customer-focused mindset and demonstrated ownership of issues through resolution.

Nice To Haves

• Experience processing payroll or supporting payroll-related customer inquiries.
• Familiarity with payroll systems, HRIS platforms, timekeeping systems, or financial software.
• Payroll certification such as FPC or CPP.
• Experience with workflow automation, AI-assisted tools, quality assurance, or process improvement.
• Experience working in a fast-paced technology or service environment.

Responsibilities

• Respond to customer questions, investigate issues, and provide clear, helpful resolutions.
• Prepare regular payrolls using customer-provided data points and recurring items.
• Review payroll data, identify discrepancies, and follow established controls and procedures.
• Deliver accurate and timely Payroll services to customers.
• Handle sensitive payroll and employee information with a high degree of confidentiality.
• Use AI-enabled tools and automated workflows to improve speed, quality, and consistency.
• Apply human judgment to review, validate, and escalate AI-generated recommendations or outputs.
• Identify recurring customer issues and manual processes that could be improved through automation.
• Share customer feedback and operational insights with team leaders and the EPD team.
• Participate in testing, rollout, and adoption of new AI-powered tools and processes.
• Maintain accurate documentation and contribute to knowledge-base improvements.
• Meet service, quality, productivity, and customer-experience goals.
• Support a collaborative team environment through knowledge sharing, coaching, and continuous improvement.

Benefits

• Competitive salary and equity
• Comprehensive health coverage: medical, dental, and vision. (Company pays 95% of employee premiums and 85% for dependents)
• In office amenities and stocked kitchen
• 401K Plan
• Pre-tax commuter benefits
• Flexible PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed