Managed IT Services Service Desk Consulting Intern – Summer 2027
About The Position
A Managed IT Service (MTS) Desk Intern, within RSM's Technology Consulting group, provides a unique opportunity to be a part of a dynamic practice. As the company continues to grow, they are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design, and business. The team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility. As a MTS Desk Intern, you will work directly with highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career. A Managed IT Service (MITS) Desk Intern provides remote technical support to external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment. To provide exceptional service and maintain the highest level of quality assurance for clients, client-facing service desk calls are recorded for training and quality assurance purposes only. Your privacy is important, and all necessary steps will be taken to safeguard personal information. Team members will be required to sign a consent form upon start date authorizing these client calls to be recorded.
Requirements
- A passion for technology and a desire to learn
- Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
- A minimum 3.0 GPA is preferred
- Excellent customer service skills
- Focused on attention to detail
- Maintains a reasonable capacity level for stress tolerance
- Knowledge of Microsoft Office, including Word, Excel and Visio
- Knowledge of Apple and Windows-based software/hardware
- Excellent written and verbal communication, problem solving and analytical skills.
- Travel to assigned client locations is required.
- Must have access to and ability to arrange for use of reliable modes of transportation to those locations.
- Ability to travel up to 25%
Nice To Haves
- Currently pursuing or recently completed a bachelor’s or Master’s degree in Management Information Systems, Computer Science or IT related concentration.
- Experience with Office 365 and associated workloads including Email and SharePoint
- Experience with firewalls, such as Cisco, SonicWALL and Meraki
- Experience with VMWare ESX hosts and vSphere Client for administration
- Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
- Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
- Experience with enterprise mobile devices
Responsibilities
- Provide phone and email technical support for end-users to resolve any hardware or software issues
- Support and troubleshoot workstations, servers and network related issues
- Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
- Adaptability to changing processes and technology
- Works well within team interactions
- Monitor and troubleshoot client backups
- Escalate client issues through the proper channels
- Manage cases according to defined case impact and priority
- Maintain client security standards and confidentiality of information
- Clearly document support issues and all resolution steps in RSM’s ticketing system
- Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
- Update cases and communicate with clients as required until issue is closed
Benefits
- Flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Intern
