Managed IT Helpdesk System Engineer
About The Position
This role is responsible for designing and implementing desktop rollouts, including new images, updates, patches, and security fixes. The engineer will demonstrate advanced desktop support skills for both hardware and software integration. They will stay current with new equipment technologies to make cost-effective recommendations and manage a large organization of workstations and servers. Collaboration with the Desktop Engineering Team is key to ensure managed patching and utilize automated imaging tools. The position involves working with peer engineering teams on best practices, evaluating vendor solutions, maintaining technical documentation, and diagnosing/resolving hardware and software issues. The engineer will also engineer and deliver stable, secure, scalable, and cost-effective solutions, providing escalation support.
Requirements
- Minimum of an Associate’s degree; Bachelors preferred in a computer-related degree
- Experience with MAC and Windows workstations
- Extensive experience with Microsoft Deployment tools such as SCCM, Active Directory, Intune, and GPOs
- Experience with Microsoft Server environments as well as Azure
- Minimum of 2 years of helpdesk experience, preferably in an MSP
- Strong analytical and problem-solving skills
- Ability to accomplish all administrative tasks assigned
- Ability to work well under pressure and be comfortable with ambiguity
- Ability to work in a fast-paced, complex and dynamic environment
- Ability to identify, prioritize, and solve complex network-related problems
- Ability to be compliant with technology updates and patches
- Excellent written and verbal communication skills
Nice To Haves
- Five (5) years’ experience working with 100+ endpoints working on automated image deployments
- Security Analyst experience
- Experience with Scripting in PowerBI
- Advanced experience with Windows Server Operating Systems and the Azure environment
- Experience with TANIUM preferred
- Experience with JAMF preferred
- Experience with Microsoft Autopilot preferred
Responsibilities
- Design and implement desktop rollouts including new images, updates, patches, and security fixes
- Demonstrate an advanced desktop support skillset that includes both hardware and software integration support
- Keep up to date on new equipment technologies to be able to make cost-effective recommendations to management
- Be familiar with managing a large organization of workstations and servers
- Work with the Desktop Engineering Team to ensure managed patching, automated imaging tools such as SCCM, Microsoft Intune, Microsoft Autopilot, JAMF, and specifically TANIUM
- Knowledge of PowerBI for reporting to upper management on the progress and version of patches and software in the installed user base
- Work with several peer engineering teams on best practices, processes, standards, and configuration management
- Evaluate vendor-supplied hardware, components, and software packages for fit and performance and make recommendations to IT management
- Maintain technical documentation for telecommunications, network, server, storage, and system software applications
- Diagnose, isolate, and debug hardware and software problems and perform problem (root cause) resolution
- Engineer and deliver solutions that are stable, secure, scalable, and cost-effective, as well as provide escalation support to the administrators and staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
