Male Lead Attendant Guest, Spa
About The Position
The Spa Attendant will provide uncompromising levels of guest service while orienting guests to spa facilities and providing a personalized touch. This role is also responsible for ensuring the lounge, locker room and other guest areas are neat and sanitized. At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
Requirements
- At least six months of previous customer service experience in a similar or related field.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- At least 18 years of age.
Nice To Haves
- Previous experience as a Guest Spa Attendant.
- Working knowledge of spa booking system(s).
- Working knowledge of Opera and/or HotSOS.
- Previous experience in a large, luxury resort setting.
Responsibilities
- Lead the spa guest attendant team’s performance on a daily basis ensuring Forbes Five Star standards.
- Ensure the daily rotation of stations for all attendant team members are maintained.
- Spearhead the technical training of the spa reception team.
- Ensure all set ups and stations are consistent throughout the day.
- Welcome and interact with guests as they call, enter and exit the facility.
- Provide a luxury experience while engaging conversations with guests and team members.
- Ensure the lounges, communal spa area and relaxation lounges are neat, clean and well stocked.
- Maintain up-to-date knowledge of facility products, features and amenities.
- Issue spa lockers, robes and slippers to guests and provide guest orientation.
- Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
- Review guest appointments/schedules and provide guests with reminders of their services times.
- Actively promote the spa, treatments, services and retail, as well as any promotions and/or discounts available.
- Provide accurate, appropriate and immediate responses to all guest requests.
- Follow up to ensure guest satisfaction.
- Attend and participate in support training and staff meetings.
- Obtain and maintain position-specific licensing.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
