Makerspace Worker

Brigham Young University – Hawaii

39d • $16

About The Position

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

• High School
• 3 Months General Work Experience
• Students may only have 5 open job applications at a time.
• To start working at BYU–Hawaii and the Polynesian Cultural Center, all new hires must complete the Form I-9 to verify their eligibility to work in the U.S. As part of the I-9 process, prospective employees are required to provide certain documents to prove identity and work authorization. Please click here to see the list of acceptable documents. You must bring with you the actual document. No photocopies are allowed.

Responsibilities

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED