Majors Account Director - Key Customers | West Coast | Remote

Grafana Labs

1d•$350,000 - $380,000•Remote

About The Position

Grafana Labs is looking for a Majors Account Director to prospect and grow existing business across the US region. This role involves identifying, nurturing, and closing opportunities with existing customers, managing forecasts, and tracking customer data. The position emphasizes a consultative sales approach, focusing on understanding customer needs before presenting products. The Account Director will be crucial in articulating product value, guiding customers through the trial phase, and ensuring a smooth handover to the Customer Success team.

Requirements

5+ Years of Experience in Infrastructure Technology Sales
Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer)
Energetic, upbeat, entrepreneurial, tenacious team player
Adaptable and with demonstrable experience in high velocity technology companies
Excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually

Nice To Haves

Experience using Salesforce
Familiarity with open source technology is a significant advantage
Experience using Command of the Message and MEDD(P)ICC is ideal

Responsibilities

Identify new opportunities to expand Grafana usage within 3-5 top existing accounts across multiple functions and business lines.
Develop and maintain strong relationships at the Executive level in current customers.
Create and execute strategic plans for a defined account set.
Meet and exceed individual quarterly and annual sales goals.
Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management).
Cultivate sales through outbound prospecting and inbound leads.
Understand and convey the value of both Grafana Cloud and Grafana Enterprise.
Manage your sales pipeline in Salesforce.
Manage quote creation, order processing, and day-to-day customer requests.