Major Complex Loss Adjuster Technical Team

Davies

About The Position

Joining Davies as our latest Major & Complex Loss Adjuster means that you'll be carrying out the adjustment of High Net Worth, Major Loss and other complex claims including escape of oil. It’s a busy role, with a broad range of responsibilities, but the fundamentals include: To handle claims in line with company requirements and particularly the demanding service standards of MCL clients. To ensure key performance indicator targets are reached and maintained. To actively progress and control all cases. Understand and effectively implement Company and individual client procedures. Ensure technical accuracy of the highest standard and produce reports of highest quality. Build effective relationships with clients, brokers and policy holders.

Requirements

10 years plus experience within an adjusting company or Insurer, including major losses
Proven track record of property claims
Ability to work under pressure in a fast paced and changing environment
Dependability and persistence are essential
Flexible approach and adaptable to changing priorities
Minimum of 2 years’ experience in property claims management
Ideally experienced in reviewing scopes or work, identifying errors, and missed items
Ability add value in claim reserving and reserve movements
Ability to deliver outcomes in a fast-paced environment
Capable of effective communication
Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
Have a thorough understanding of the nature of building defects and their causes. Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
Have detailed knowledge of SME claims
Demonstrate a thorough knowledge of all aspects of Contents claims handling
Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
Proactively direct an investigation appropriate to the circumstances
Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
Be able to use concepts, theories and ideas to negotiate and settle claims
Make judgements and tailor existing practice to settle complex cases
Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process
Apply creativity to obtain the best solution to the claims settlement for the Client
Be able to undertake investigative interviews on allocated cases
Ensure correspondence both written and verbal is responded to within service standards
Ensure the accuracy of information recorded in the database
Achieve service standards, company and contractual requirements
Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

Nice To Haves

Experienced in reviewing scopes or work, identifying errors, and missed items
Ability add value in claim reserving and reserve movements
Ability to deliver outcomes in a fast-paced environment

Responsibilities

Handle claims in line with company requirements and particularly the demanding service standards of MCL clients
Ensure key performance indicator targets are reached and maintained
Actively progress and control all cases
Understand and effectively implement Company and individual client procedures
Ensure technical accuracy of the highest standard and produce reports of highest quality
Build effective relationships with clients, brokers and policy holders
Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate
Have a thorough understanding of the nature of building defects and their causes. Be able to correctly diagnose defects and be able to identify the most appropriate remedial action
Have detailed knowledge of SME claims
Demonstrate a thorough knowledge of all aspects of Contents claims handling
Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents
Proactively direct an investigation appropriate to the circumstances
Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure
Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries
Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost
Be able to use concepts, theories and ideas to negotiate and settle claims
Make judgements and tailor existing practice to settle complex cases
Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters
Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process
Apply creativity to obtain the best solution to the claims settlement for the Client
Be able to undertake investigative interviews on allocated cases
Ensure correspondence both written and verbal is responded to within service standards
Ensure the accuracy of information recorded in the database
Achieve service standards, company and contractual requirements
Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required

Benefits

Career & Purpose Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities
Environmental & Social The Davies Foundation
Local charity funding Pennies To Heaven
Employee Resource Groups
Employee volunteering programme
Financial Health Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay
Mental, Physical & Emotional Wellbeing Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan