Major Client Advocate, Florida

Peregrine Technologies•Tampa, FL

4h•$125,000 - $160,000•Hybrid

About The Position

Peregrine helps public safety organizations, state and local governments, federal agencies, and private-sector institutions address society’s challenges with unprecedented speed and accuracy. Our AI-enabled platform turns siloed and disconnected data into operational intelligence — instantly surfacing mission-critical information to empower better, faster decisions that improve outcomes at every touchpoint. Today Peregrine supports hundreds of customers across 30+ states and two countries, serving more than 125 million people — and we’re amplifying our impact as we expand into the enterprise and internationally. We are looking for a Client Advocate to own all customer relationships throughout the contract. You’ll be the primary interface between our customers and our team, representing the voice of the customer to our engineers and supporting the customer with new updates, workflows, and features to the platform. This involves interpreting multiple and complex data sources to ensure all users are working in Peregrine to the best of their ability, including dashboards, metrics, and onsite visits to build deep relationships with all agency stakeholders. For our largest and most strategic deployments, adoption and measurable operational outcomes are your top priority. As a Major Client Advocate, you take end-to-end ownership of complex customer relationships — ensuring Peregrine delivers real, defensible impact at the executive level.You operate as the primary partner to senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value. You are comfortable navigating ambiguity, structuring work across large organizations, and driving progress across internal and external stakeholders. This role is critical to protecting and growing Peregrine’s most important accounts. The right candidate is structured, accountable, strategically minded, and deeply committed to owning outcomes — not just activity.

Requirements

5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts
Experience working in large, regulated, public-sector, or mission-critical environments
Proven ability to drive adoption and measurable outcomes beyond initial go-live
Strong executive presence and stakeholder management skills
Comfort managing scope, risk, and complex cross-functional coordination
Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams
Experience supporting renewals and identifying expansion opportunities
Ability to travel ~60% of the time

Nice To Haves

Experience in public safety, government, or compliance-heavy environments is strongly preferred.

Responsibilities

Own all customer relationships throughout the contract.
Serve as the primary interface between customers and the Peregrine team.
Represent the voice of the customer to Peregrine engineers.
Support customers with new updates, workflows, and features to the platform.
Interpret multiple and complex data sources to ensure users are working in Peregrine to the best of their ability.
Utilize dashboards and metrics to track customer success.
Conduct onsite visits to build deep relationships with all agency stakeholders.
Take end-to-end ownership of complex customer relationships for large and strategic deployments.
Ensure Peregrine delivers real, defensible impact at the executive level.
Act as the primary partner to senior agency leaders.
Translate technical delivery into sustained adoption, expansion, and long-term value.
Navigate ambiguity and structure work across large organizations.
Drive progress across internal and external stakeholders.
Protect and grow Peregrine’s most important accounts.
Track adoption, usage, and success criteria to protect renewals and drive expansion.
Manage scope, risk, and complex cross-functional coordination.
Support renewals and identify expansion opportunities.