Client Advocate
Action for Boston Community Development•Boston, MA
•Onsite
About The Position
As a Client Advocate, you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett at a neighborhood site.
Requirements
- Minimum of high school diploma or equivalent, with up to one year of experience in case management, job development or general office support required
- Demonstrated proficiency in Microsoft Word and Excel required.
- Excellent oral and written communication skills
- Must be able to work sensitively and effectively with individuals of diverse educational, socio-economic and cultural backgrounds.
- Bilingual skill in Russian
Responsibilities
- Responsible for maintaining case management files, and providing supportive services and referrals
- Conduct intake process and assist clients in establishing educational and occupational goals.
- Develop positive working relationships with various organizations within the public and private sectors to expand placement efforts.
- Identify support services needed and make appropriate referrals and orient new clients to referred programs.
- Conduct workshops for the diverse populations of a specific community.
- Assist clients in properly completing job applications and resumes for employment opportunities.
- Follow up with prospective agencies and employers to maintain up-to-date information on employment opportunities.
- Provide clients with services for EITC tax preparation, food pantry, fuel assistance, SummerWorks, and Virtual Gateway services, including food stamps and health insurance.
- Perform other related duties as assigned from time to time.
Benefits
- health coverage
- retirement plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
