Maitre'D - Beauty & Essex - FT

Mohegan Sun•Montville, CT

8d•Onsite

About The Position

This position is responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Managing the reservation book and accepting walk-in guests to help maximize seating for each shift. Acknowledging and interacting with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Requirements

High School Diploma or equivalent
Two years of experience as a Food Server or Restaurant Host in a high volume restaurant/nightclub/lounge
Specialty restaurants require two years of experience as a Food Server or Restaurant Host in a gourmet/specialty restaurant
Previous experience as a Maitre’d and/or Tao Group Hospitality Wing
Must be able to read, write and determine wait time based upon procedures
Strong written and verbal communication skills
Strong organizational and multi-tasking skills
Thorough knowledge of operational policies with regard to hours of operation, types of menus offered, restaurant concepts and marketing programs
Good understanding of spirits, beer, wine, glassware, garnishes and all beverage service techniques
Knowledge of all legal beverage service guidelines and state liquor laws, including proper identification, refusal of service and shutoff procedures
Property wide knowledge of Mohegan Sun for the purposes of assisting guests
Tao Group Hospitality in-venue Maitre d’ training
Knowledge of Word, Excel and Outlook
Outlet-specific standard operating procedures
SMART alcohol awareness

Responsibilities

Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipates and accommodates all needs of the guest.
Maintains the general cleanliness and orderliness of the entrance area and entire venue.
Complies with Department of Health and company sanitation standards.
Actively takes and processes reservations.
Assists with incoming calls and answering guest questions.
Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.
Provides dining room team with initial table set-up.
Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including: Ensures all appropriate menus are printed and ready for service. Ensures that all menu books are organized with current menus. Performs opening side-work as prescribed. Performs closing side-work as prescribed.
Reports all breakage, damage of equipment or furniture immediately to management.
Attends and participates in daily pre-service meetings.
Participates in any training sessions or departmental meetings.
Learns by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.