Maintenance Technician

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

1d•Onsite

About The Position

Responsible for supporting the overall operation, maintenance, and repair of the hotel. This role focuses on guest room preventative maintenance, completing assigned work orders, and responding to guest service requests to ensure a safe, functional and well-maintained environment. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week. Assist with assigned maintenance projects and renovations as directed by the Chief Engineer. Perform preventative maintenance assignments on a schedule basis (e.g., “room care”). Respond promptly to guest maintenance requests and service calls. Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening). Perform basic repairs including carpentry, drywall, and painting. Adheres to all company policies and procedures. Follows safety and security procedures and rules. Knows department fire prevention and emergency procedures. Utilizes protective equipment. Reports unsafe conditions to supervisor. Reports accidents, injuries, near-misses, property damage or loss to supervisor. Provide a safe work environment by following all safety and security procedures and rules. All team members must maintain a neat, clean and well-groomed appearance. (Specific standards outlined in team member handbook). Assists other Engineering Personnel when needed. Perform any related duties as requested by supervisor/manager.

Requirements

Skilled in several areas such as carpentry, dry wall repair, painting, plumbing, and general maintenance.
Must be able to recognize potential safety hazards and security problems in the hotel and act upon each accordingly.
Willing and able to comply with hotel policies and procedures including appearance and grooming, safety, security, key control and emergency procedures.
Skill in the use of basic hand and electric tools and familiarity with parts and materials is required.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to listen effectively, speak, read and write English clearly, as there will be interaction with guests and other team members.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient while maintaining a pleasant cheerful demeanor.
Ability to follow written and or verbal instructions.

Nice To Haves

Previous hotel or facilities maintenance experience preferred but not required.
High school diploma preferred.
Thorough knowledge of the layout of the building, sleeping and function rooms.

Responsibilities

Assist with assigned maintenance projects and renovations as directed by the Chief Engineer.
Perform preventative maintenance assignments on a schedule basis (e.g., “room care”).
Respond promptly to guest maintenance requests and service calls.
Maintains the building exterior and “curb appeal” (e.g., lawn care, painting, and gardening).
Perform basic repairs including carpentry, drywall, and painting.
Adheres to all company policies and procedures.
Follows safety and security procedures and rules.
Knows department fire prevention and emergency procedures.
Utilizes protective equipment.
Reports unsafe conditions to supervisor.
Reports accidents, injuries, near-misses, property damage or loss to supervisor.
Provide a safe work environment by following all safety and security procedures and rules.
Maintain a neat, clean and well-groomed appearance.
Assists other Engineering Personnel when needed.
Perform any related duties as requested by supervisor/manager.