Maintenance Technician

Pem Payroll LLC•San Antonio, TX

5d•$22 - $25•Onsite

About The Position

At PEM, we are a national leader in investment and multifamily property management, committed to delivering exceptional living experiences in our communities. We directly oversee each property to ensure this commitment is upheld and executed to our high standards. We value integrity and excellence in service and seek individuals who share our passion for creating clean, safe, and welcoming communities. The Service Technician plays a vital role in maintaining the physical integrity and appearance of our residential community. This position is responsible for completing service requests, preparing apartments for new residents, conducting routine and preventative maintenance, and supporting the Service Manager in ensuring that all systems and property features function as intended. Technicians are expected to deliver prompt, professional, and courteous service to both internal and external customers. This role is essential in fostering a safe, clean, and welcoming environment for residents and upholding PEM Residential’s standards and core values: Respect, Urgency, Stewardship, Growth, and Integrity.

Requirements

Prior maintenance experience in multifamily, hospitality, or facilities management preferred.
Working knowledge of HVAC, plumbing, electrical, and general mechanical systems.
Ability to read and understand instructions, safety rules, and procedure manuals.
Excellent communication and customer service skills.
Must be dependable, punctual, and able to work independently or as part of a team.
Must be able to pass a background check and possess a valid driver’s license.
High school diploma or GED required.

Nice To Haves

HVAC EPA Certification preferred.
Certified Pool Operator (CPO) certification preferred.
Proficiency with mobile work order systems and general technology use is a plus.
trade school or technical certification preferred.

Responsibilities

Prepare vacant apartments for move-in according to company standards and timelines.
Complete maintenance work orders accurately and in a timely manner (within 2 business days).
Document all work in the property management system, including status updates and notes.
Maintain property grounds, building exteriors, amenities, and common areas.
Service and maintain property amenities such as pools, spas, and fitness areas in accordance with safety and regulatory standards.
Support overall curb appeal by assisting with trash pickup, landscaping tasks, and exterior upkeep.
Perform basic to intermediate repairs in areas including plumbing, electrical, HVAC, carpentry, appliances, and general mechanical systems.
Identify maintenance needs proactively and recommend solutions or escalate issues as appropriate.
Adhere to all safety protocols, including proper use of PPE and safe handling of tools, chemicals, and materials.
Promptly report hazardous conditions or safety violations to management.
Ensure compliance with Fair Housing regulations and applicable building codes.
Assist the Service Manager and Community Manager with project planning, unit turnovers, and vendor coordination.
Participate in the on-call rotation for after-hours and weekend emergencies.
Support ongoing improvement initiatives and property performance goals.
Perform other duties as assigned by the Service Manager or Community Manager.
Contribute to company-wide service process improvements, standards development, and team-building initiatives.