Maintenance Tech - Surface Go Refresh Program

Sterling Computers Corporation • Des Moines, IA

7d • Onsite

About The Position

Each of the Maintenance Technicians processes dozens of units/day performing cleaning, testing, and re-imaging. This role supports the project by ensuring efficiency within the defined program parameters.

Requirements

• Basic experience in laptop maintenance or IT support.
• Familiarity with Windows OS and re-imaging a plus.
• Attention to detail for cleaning and testing.
• Ability to follow standardized workflows in a high-throughput environment.
• Comfortable using cleaning supplies and diagnostic tools.
• Strong time-management and teamwork skills.

Responsibilities

• Clean units with microfiber cloths, isopropyl wipes, and compressed air, using materials within budget.
• Test functionality: touchscreen, keyboard, Wi-Fi, USB-C, audio.
• Re-image units using DMPS current image via USB recovery drives.
• Connect re-imaged units to Wi-Fi and run Windows Update for patches.
• Flag defective units for the DMPS On-site Repair Technicians.
• Maintain workstation setup (USB recovery media, cleaning supplies and repackaging material) for batch processing.
• Collaborate with Team Lead and peers to achieve daily units completion goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed