Engineering Maintenance

Club Quarters•Chicago, IL

About The Position

The Maintenance Technician performs maintenance and repair work throughout the hotel, including guest rooms, public areas, and back-of-house spaces. The role responds to maintenance requests, troubleshoots equipment and building issues, completes routine repairs, and carries out assigned preventive maintenance. The technician also monitors equipment, performs boiler and cooling tower chemical testing as assigned, and reports deficiencies, safety concerns, and larger repairs to the Maintenance Manager. The position requires prompt, courteous service to guests and coworkers, clear communication, timely completion and documentation of work orders, and appropriate follow-up on unresolved issues. The technician supports hotel standards, guest satisfaction, fire and life safety, special maintenance projects, and other departments as needed.

Requirements

Knowledge of safe handling and operation of power tools.
General maintenance skills in electrical work, plumbing, carpentry, painting, and wall coverings.
Ability to communicate clearly with guests, coworkers, and management.
Strong troubleshooting and problem-solving skills.
Ability to prioritize maintenance requests and complete work in a timely manner.
Commitment to guest service and maintaining hotel standards.

Responsibilities

Respond promptly to maintenance and repair requests from Housekeeping, the Member Service Desk, and guests.
Perform guest room repairs, including lighting, wall coverings, painting, plumbing, televisions, telephones, HVAC, shower fixtures, furniture, woodwork, door locks, window treatments, and other room fixtures.
Maintain public areas, including the lobby, Member Service Desk, Club Room, guest corridors, fitness center, and other shared spaces.
Maintain Housekeeping areas, employee changing rooms, offices, and other back-of-house spaces.
Address routine wear and tear involving painting, lighting, plumbing, and minor repairs; report larger repairs or safety concerns to the Maintenance Manager.
Complete the Equipment Status Checklist each shift and monitor equipment for proper operation, temperatures, leaks, unusual noises, and other concerns.
Make equipment adjustments within the scope of training and authorization, and report deficiencies to the Maintenance Manager.
Complete assigned preventive maintenance, including quarterly guest room HVAC filter replacements and shower mixing valve inspections, and assist with maintaining accurate preventive maintenance records.
Perform daily chemical testing of boilers and cooling towers as assigned, monitor chemical levels, make authorized adjustments, and report abnormal readings or equipment concerns.
Maintain knowledge of hotel fire prevention equipment, emergency procedures, and evacuation protocols; respond appropriately to emergencies and assist guests and employees as needed.
Report fire and life safety deficiencies immediately.
Respond promptly to maintenance calls and prioritize guest-related issues.
Document and close completed work orders in a timely manner, notify appropriate departments when repairs are completed, and leave maintenance completion cards in occupied guest rooms.
Communicate unresolved repairs, parts needed, and follow-up requirements to the Maintenance Manager.
Provide courteous, professional service, communicate clearly with guests about maintenance concerns and resolutions, and take ownership of guest concerns through proper follow-up.
Support guest satisfaction and Revinate scores through timely repairs and quality workmanship.
Assist with special maintenance projects and property improvements, support other departments when maintenance assistance is required, and perform additional duties as assigned by the Maintenance Manager.