Engineering Maintenance

Club Quarters•Chicago, IL

About The Position

The Maintenance Technician performs maintenance and repairs throughout the hotel, including guest rooms, public areas, and back-of-house spaces. The role responds to maintenance requests, carries out preventive maintenance and equipment inspections, and supports hotel fire and life safety procedures. The technician provides courteous service to guests, communicates repair status and follow-up needs, and works with the Maintenance Manager and other departments to maintain hotel standards.

Requirements

Knowledge of safe handling and operation of power tools.
General maintenance skills in electrical work, plumbing, carpentry, painting, and wall coverings.
Ability to communicate clearly with guests, coworkers, and management.
Strong troubleshooting and problem-solving skills.
Ability to prioritize maintenance requests and complete work in a timely manner.
Commitment to guest service and maintaining hotel standards.

Responsibilities

Respond promptly to maintenance requests from Housekeeping, the Member Service Desk, and guests, including repairs to lighting, wall coverings, plumbing, televisions, telephones, HVAC, shower fixtures, furniture, door locks, window treatments, and other guest room equipment and fixtures.
Maintain public areas, including the lobby, Member Service Desk, Club Room, guest corridors, and fitness center.
Maintain back-of-house areas, including Housekeeping spaces, employee changing rooms, and offices; address routine wear and tear and minor repairs.
Report larger repairs and safety concerns to the Maintenance Manager.
Complete the Equipment Status Checklist each shift and monitor equipment for proper operation, temperatures, leaks, unusual noises, and other concerns.
Make equipment adjustments within the scope of training and authorization, and report deficiencies to the Maintenance Manager.
Complete assigned preventive maintenance, including quarterly guest room HVAC filter replacements and shower mixing valve inspections, and help maintain accurate preventive maintenance records.
Perform daily boiler and cooling tower chemical testing as assigned; monitor chemical levels and make authorized adjustments according to established procedures; report abnormal readings and equipment concerns.
Maintain knowledge of hotel fire prevention equipment, emergency procedures, and evacuation protocols; respond appropriately to emergencies and report fire and life safety deficiencies immediately.
Respond promptly to maintenance calls, prioritizing guest-related issues; document and close completed work orders in a timely manner and notify appropriate departments when repairs are complete.
Leave maintenance completion cards in occupied guest rooms and communicate unresolved repairs, parts needed, and follow-up requirements to the Maintenance Manager.
Provide courteous, professional service, communicate clearly with guests about maintenance concerns and resolutions, take ownership of guest concerns, and ensure proper follow-up.
Support guest satisfaction and Revinate scores through timely repairs and quality workmanship.
Assist with special maintenance projects, property improvements, and other departments' maintenance needs; perform additional duties as assigned by the Maintenance Manager.