Maintenance Technician

CLS Living•Ann Arbor, MI

17d

About The Position

The Maintenance Technician maintains the community’s physical condition inside and out while promoting resident satisfaction through first-class customer service. The role requires timely, professional handling of requests and upkeep of property, grounds, and shared spaces. The technician completes service work, supports unit preparation, documents resident-caused damages, and coordinates with the leasing office. The position also requires compliance with applicable codes, legal requirements, OSHA standards, and safety regulations. The ideal candidate is comfortable in a fast-paced, hands-on environment, takes ownership of their work, and approaches challenges with professionalism, integrity, and a solutions-first mindset. They are expected to support the CLS Living culture and contribute to team development and improvements to operations, resident satisfaction, and property performance.

Requirements

Proficient working knowledge of basic building HVAC systems.
Proficient working knowledge of basic building electrical systems.
Proficient working knowledge of basic plumbing systems.
Experience with make-ready unit preparation.
Construction skills including sheetrock patching, texture, painting, flooring, and carpentry.
Experience with groundskeeping and irrigation systems.

Nice To Haves

A passion for mentoring and team building, with investment in others’ growth and development.
Ability to act as an ambassador of the CLS Living culture and bring energy, pride, and leadership to the community.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in innovative ways to enhance operations, resident satisfaction, and property performance.
A solutions-first mindset and ability to handle challenges with professionalism and integrity.

Responsibilities

Deliver outstanding customer service and build positive relationships with visitors, prospects, residents, neighbors, community members, schools, and city departments.
Maintain professionalism in workmanship, communication, personal appearance, organization, and reporting.
Participate in company training and keep all insurances and licenses current.
Conduct daily property walkthroughs to ensure areas are functional, safe, and well-maintained and support curb appeal.
Maintain cleanliness and safety in offices, common areas, stairwells, exteriors, basements, grounds, and models.
Identify and address potential liability issues related to property maintenance.
Complete work orders promptly, professionally, and courteously, and thoroughly clean up after each task.
Document and bill residents for damages caused by neglect or misuse, collecting photos and proof as needed.
Collaborate with the leasing office to coordinate service requests and optimize resident satisfaction.
Maintain organized and safe maintenance shop and storage areas.
Comply with applicable codes, legal requirements, OSHA standards, and safety regulations.