Maintenance Technician at Autumn Ridge Apartments

Cottonwood Residential•Raleigh, NC

7h•Onsite

About The Position

The Service Technician II is an intermediate-level maintenance professional responsible for performing a wide range of repairs and preventative maintenance tasks across the community. This role plays a critical part in maintaining the quality, safety, and functionality of apartment homes and common areas while delivering a high level of service to residents. Working closely with the Service Manager, this position is ideal for a skilled technician who can independently diagnose and resolve maintenance issues while contributing to overall property performance and resident satisfaction.

Requirements

High school diploma or equivalent required
Valid driver’s license and reliable transportation required
2+ years of experience in multifamily property maintenance required
EPA Certification (Type II or Universal) required
Strong working knowledge of HVAC systems, plumbing, electrical, pool/spa maintenance, and appliance repair
Ability to diagnose and resolve maintenance issues independently
Experience with preventative maintenance programs and property upkeep
Strong problem-solving skills and attention to detail
Professional attitude with a strong customer service mindset
Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation and provide after-hours emergency services with the support of the Service Manager

Nice To Haves

CPO is preferred

Responsibilities

Complete service requests in occupied and vacant apartment homes, including plumbing, electrical, HVAC, appliance, and carpentry repairs
Diagnose and troubleshoot maintenance issues, determining appropriate solutions and escalating complex repairs when necessary
Perform preventative maintenance on building systems, equipment, and apartment homes
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components
Repair and maintain residential appliances, plumbing systems, and electrical fixtures
Assist with make-ready processes to ensure apartment homes are prepared for new residents
Maintain the overall cleanliness and condition of the property, including grounds, common areas, and amenities
Walk the community regularly to remove debris and ensure a clean, safe environment
Use tools such as blowers and sweepers to maintain sidewalks, parking areas, and walkways
Support pool and spa maintenance, including cleaning, inspections, and safety checks
Complete assigned work orders accurately and document all completed tasks in property management systems
Interact professionally and courteously with residents, vendors, and team members
Respond to service requests in a timely and effective manner, ensuring a positive resident experience
Communicate with the Service Manager regarding work progress, challenges, and support needs
Participate in team meetings, training sessions, and ongoing skill development
Follow all company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards
Use appropriate safety equipment and follow proper handling procedures for tools and materials
Maintain awareness of utility shut-offs, safety systems, and emergency procedures
Ensure all work areas are clean, organized, and compliant with safety standards