Maintenance Technician

CLS Living•Ames, IA

19d

About The Position

The Maintenance Technician maintains the community’s physical condition inside and out while promoting resident satisfaction through first-class customer service. The role requires timely and professional handling of requests, upkeep of property grounds and common areas, completion and documentation of work orders, and compliance with applicable codes and safety regulations. The ideal candidate is hands-on, solutions-oriented, and committed to improving the resident experience and contributing to the CLS Living team.

Requirements

Proficient working knowledge of basic building HVAC systems.
Proficient working knowledge of basic building electrical systems.
Proficient working knowledge of basic plumbing systems.
Experience with make-ready unit preparation.
Construction skills including sheetrock patching, texturing, painting, flooring, and carpentry.
Experience with groundskeeping and irrigation systems.

Nice To Haves

A passion for mentoring and team building and an interest in others’ growth and development.
Ability to act as an ambassador of CLS Living’s culture, bringing energy, pride, and leadership to the community.
Personal drive to excel, grow within the company, and take ownership of the role.
Entrepreneurial spirit and interest in improving operations, resident satisfaction, and property performance.
A solutions-first mindset and ability to handle challenges with professionalism and integrity.

Responsibilities

Provide outstanding customer service and build positive relationships with visitors, prospects, residents, neighbors, community members, schools, and city departments.
Maintain professionalism in workmanship, communication, personal appearance, organization, and reporting.
Participate in company training and keep all insurances and licenses current.
Conduct daily property walkthroughs to ensure all areas are functional, safe, and well-maintained and to support curb appeal.
Maintain cleanliness and safety across offices, common areas, stairwells, exteriors, basements, grounds, and model units.
Identify and address potential liability issues related to property maintenance.
Complete work orders promptly and courteously, and thoroughly clean up after each task.
Document and bill residents for damages caused by neglect or misuse, collecting photos and other proof as needed.
Coordinate service requests with the leasing office to optimize resident satisfaction.
Keep maintenance shops and storage areas organized and safe.
Comply with applicable codes, legal requirements, OSHA regulations, and safety rules.