Maintenance Technician - Student Housing

University Partners•Minneapolis, MN

4d•Onsite

About The Position

This role is responsible for performing a variety of maintenance tasks in student housing communities. Depending on the community size, a Maintenance Technician may report directly to a Maintenance Supervisor or be overseen by an Assistant Maintenance Supervisor. Key responsibilities include completing work orders, maintaining the cleanliness and upkeep of grounds and common areas, and fostering positive resident relations. The role requires a proactive approach to identifying and addressing maintenance issues, ensuring timely completion of tasks, and adhering to company policies and procedures.

Requirements

Working knowledge of electric, plumbing, HVAC, and basic construction.
General mechanical aptitude combined with a willingness and desire to learn.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Professional demeanor resulting from previous maintenance experience.
Excellent customer service skills.
Good communication and listening skills.
Able to be an effective team player and interact well with others.
Organized and detail-oriented.
Patient, even-tempered and works well under pressure.
Effective time management skills.
Able to maintain confidentiality.
Able to follow directions from a supervisor.
Able to understand and follow posted work rules and procedures.
Able to accept constructive criticism.
Must have own tools.
Able to climb and work from ladders.
Ability to lift and carry heavy loads.
Able to work weekends or overtime as job requires.
Able to be “on call” weekends and after hours.
High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.
Certified HVAC as required.
Valid driver’s license and proof of insurance.

Responsibilities

Provide excellent service to residents, guests, employees, and contractors.
Complete all routine service requests within 24 hours as directed by the Maintenance Supervisor.
Ensure the clean condition of the community at all times.
Maintain the maintenance shop according to policy.
Report maintenance issues to the Maintenance Supervisor and Community Manager for review.
Assist in other tasks as directed by the Maintenance Supervisor.
Spot clean model and vacant units on a daily basis.
Meet with Maintenance Supervisor daily to review work orders and assignments, and communicate all maintenance concerns.
Keep a record of hours utilizing company provided forms and obtain authorization for overtime.
Walk common areas daily before 9 am to look for maintenance issues.
Inspect all grounds and ensure cleanliness during peak trash pickup times as directed.
Complete make-ready preparations per the turn schedule, including installing vendor locks, communicating issues, and ensuring supervisor approval before starting work.
Complete a turnkey checklist for each unit as work is completed and obtain Maintenance Supervisor signature.
Complete work orders as directed, ensuring the 24-hour response policy.
Change out vendor locks for newly keyed locks once a unit has been leased and move-in is scheduled, documenting in CSR.
Provide on-call coverage during non-business hours as directed, with duties rotated on larger properties.
Enforce trash standards on property and report violations to the Maintenance Supervisor.
Log and maintain pool chemicals daily, according to local code, as directed.
Maintain MSDS/OSHA/EPA logs in the shop and office daily, and stay abreast of changes to MSDS sheets.
Inform Maintenance Supervisor of needed supplies.
Provide coverage of common areas on weekends and Saturday afternoon cleans per schedule.
Review Preventative Maintenance Calendar on a monthly basis and perform scheduled inspections (Car Checks, Breezeway Inspections, Safety and Trip Hazard Inspections) as directed.
Attend monthly safety meetings.
Replace filters on a quarterly basis and inspect units for mold and other problems during filter installs.
Place notices in units reiterating community policies regarding trash, recycling, and HVAC operation.
Ensure proper equipment is kept in inventory, report missing/broken equipment, and assist in inventory verification.
Advise Maintenance Supervisor of any needed equipment/supplies.
Keep Maintenance Supervisor updated on education and certification needs and ensure licenses/certifications are current.
Work with vendors during move-out/move-in processes and provide input to the Maintenance Supervisor regarding vendor status and adherence to schedule.
Complete unit punch lists at the direction of the Maintenance Supervisor.