Maintenance Technician IV

Service Experts Heating & AC • Scarborough, ME

2d • Onsite

About The Position

Maintenance Technician IV is a role for experienced professionals, responsible for leading maintenance tasks and providing advanced HVAC solutions. This role involves leading complex maintenance and tune-up projects on HVAC equipment, diagnosing and providing solutions for advanced HVAC issues, and mentoring junior technicians. The technician will manage customer relations, provide expert HVAC advice, and work under general supervision to perform maintenance calls. They will independently perform routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment, conduct diagnostics to identify potential problems, and complete routine maintenance and equipment cleaning. The role also includes delivery and removal of parts and equipment, assisting other technicians, recording information on a hand-held device, completing paperwork, collecting payments if necessary, communicating with dispatch, promoting products and services, and representing the company professionally. Following standard procedures, ensuring the company vehicle is properly stocked, and performing similar duties as needed are also part of the responsibilities.

Requirements

• High school diploma or GED
• Advanced technical training
• 5-10 years of HVAC maintenance experience
• Required licensing and certifications, including EPA and safety certifications
• Advanced knowledge and skills in HVAC systems
• Strong leadership and communication abilities
• Valid driver's license with an acceptable driving record
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment
• Proficient and able to operate all necessary tools and equipment to perform various service projects
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant and duct systems on air conditioning equipment
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns
• Effective and efficient time-management and organizational skills
• Available to work flexible hours and on-call shifts as needed
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl
• Ability to work in a variety of environmental conditions, including but not limited to the following: hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas
• Ability to safely climb 300lb load capacity rated ladders with a 30lb tool belt
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception
• Ability to lift up to 40 pounds
• Ability to lift and carry items weighing up to 30 pounds
• Minimum Experience: 8+ Years
• Minimum Education: High School Diploma/GED

Nice To Haves

• Experience performing basic maintenance work on HVAC equipment and related accessories is desirable

Responsibilities

• Leads complex maintenance and tune-up projects on HVAC equipment
• Diagnoses and provides solutions for advanced HVAC issues
• Mentors junior technicians and assists in their training
• Manages customer relations and provides expert HVAC advice
• Works under general supervision to perform maintenance calls
• Independently performs routine precision tune-ups and maintenance on heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in an accurate and timely manner
• Conducts diagnostics to identify potential problems to prevent premature and unexpected breakdowns or callbacks
• Completes routine maintenance and equipment cleaning as needed or required
• Responsible for delivery and removal of parts and equipment needed to complete service work
• Assists the Service Technician in servicing heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories
• Using a hand-held device, records all required information on customer call
• Completes all forms and paperwork in a neat, timely, complete, and accurate manner
• If necessary, collects payment from customers
• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability
• Promotes products and services to the customer
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for
• Represents the company professionally, honestly, and ethically in all business matters and activities
• Follows standard procedures and process
• Ensures that the company vehicle is properly stocked
• Performs similar/other duties as needed or assigned

Benefits

• Equal opportunity employer status
• Consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
• Commitment to making the workplace accessible to individuals with disabilities
• Provision of reasonable accommodations upon request for individuals to participate in the application and hiring process

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED