Maintenance Technician III

Hilton Grand Vacations • Orlando, FL

4h

About The Position

The Maintenance Technician III maintains the cosmetic appearance and mechanical function of the interior and exterior buildings and grounds across the property. The technician must be familiar with Hilton Grand Vacations procedures, OSHA standards, and the HGV Employee Handbook, and be adaptable to changing situations involving guests, owners, associates, and workload. The role requires strong troubleshooting knowledge across electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building maintenance.

The technician performs preventive maintenance, diagnoses and completes repairs, monitors property conditions and safety, maintains work-order and maintenance records, and supports resort operations and guest satisfaction. The role requires schedule flexibility to cover a seven-day work week, possible 24-hour on-call needs, and first, second, or third shifts. Physical tasks include climbing stairs, working on ladders up to 40 feet, pushing and pulling up to 100 pounds, grasping, stooping, and reaching overhead, with or without reasonable accommodations.

Requirements

• High school diploma, GED, and/or trade school certification required.
• 3–5 years of experience in trade-specific hotel maintenance.
• Extensive knowledge of electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building maintenance.
• Familiarity with state and county building-code regulations.
• Hold professional certifications as required by the resort.
• Excellent interpersonal skills when dealing with guests, associates, and the general public.
• Ability to learn and adapt to a fast-paced environment.
• Ability to follow through on short- and long-term projects.
• Self-starter able to work independently.
• Ability to address guest and associate concerns and maintenance needs in a friendly and professional manner.
• Team-player attitude and ability to take direction from the Engineering Manager.
• Required certifications: EPA, CPO, and a state driver's license.
• Ability to climb stairs, work on ladders up to 40 feet, push and pull 100 pounds, grasp, stoop, and reach overhead, with or without reasonable accommodations.
• Schedule flexibility to work a seven-day work week and first, second, or third shift, and be on 24-hour call as needed.

Responsibilities

• Provide excellent service to internal and external customers and maintain proper working relationships within the department and with other operating departments.
• Perform routine preventive maintenance on electrical, plumbing, mechanical equipment, carpentry, painting, and appliances.
• Identify defects in tile, caulk, and wall coverings.
• Troubleshoot and repair electrical, HVAC, plumbing, mechanical equipment, carpentry, painting, appliances, flooring, and general building issues according to skill requirements.
• Monitor the physical condition of units and the resort, and correct unsafe conditions.
• Maintain accurate records for work orders, preventive maintenance, safety, major equipment repair or replacement, and parts and supplies inventory.
• Diagnose and perform maintenance and repairs on heating and air conditioning, electrical and plumbing systems, carpentry, painting, water and sewer lines, stairs, gates, fences, patios, railings, gutters, ceiling fans, appliances, pools, amenities, landscaping, hardscape, locks, safety devices, and other typical resort items.
• Ensure all modes of property transportation are operating properly and review daily vehicle logs for proper use documentation.
• Complete work orders, preventive maintenance, and daily projects reported by Engineering management or the front desk, or otherwise assigned during the shift.
• File daily logs in the logbook and place work orders on the proper hook.
• Provide quick and satisfactory service to owners and guests to support guest satisfaction.
• Carry out management requests within the associate's ability to support customer satisfaction.
• Follow company and engineering policies and procedures, and follow safety procedures while performing duties.
• Identify and/or repair safety hazards.
• Learn and meet necessary engineering requirements for future growth in the department.
• Maintain schedule flexibility for a seven-day work week, 24-hour on-call needs as required, and first, second, or third shifts.
• Abide by policies stated in the HGV Employee Handbook.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options
• Recognition programs and rewards
• Travel discounts program
• Paid vacation and paid sick days
• Employee Assistance Program supporting physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee stock purchase program
• Learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED