Maintenance Technician II at The North End Apartments

Cottonwood Residential•Milwaukee, WI

23h

About The Position

The Maintenance Technician II is an intermediate-level maintenance professional who performs repairs and preventative maintenance across the apartment community. The role helps maintain the quality, safety, and functionality of apartment homes and common areas while providing responsive service to residents. Working closely with the Maintenance Supervisor, the technician independently diagnoses and resolves maintenance issues and contributes to property performance and resident satisfaction. The position also supports property upkeep and operations, including maintaining grounds, common areas, amenities, and pool and spa areas. The technician completes and documents work orders, communicates with residents and colleagues, and follows company safety policies and applicable standards. The role requires availability during standard community hours, including evenings and weekends, as well as participation in an on-call rotation for after-hours emergencies.

Requirements

High school diploma or equivalent.
Valid driver's license and reliable transportation.
At least 2 years of multifamily property maintenance experience.
EPA Certification (Type II or Universal).
Strong working knowledge of HVAC systems, plumbing, electrical systems, pool and spa maintenance, and appliance repair.
Ability to diagnose and resolve maintenance issues independently.
Experience with preventative maintenance programs and property upkeep.
Strong problem-solving skills and attention to detail.
Professional attitude and a strong customer service mindset.
Ability to read, write, and speak English to communicate with residents and vendors, process company paperwork, and interpret safety and operating manuals and procedures.
Ability to communicate effectively with residents, vendors, and team members.
Ability to provide basic tools needed for maintenance work, including HVAC gauges if certified.
Availability to work standard community hours, including evenings and weekends.
Ability to meet the listed physical demands, including regularly lifting or moving up to 75 pounds; occasionally more than 75 pounds; and rarely more than 150 pounds. Weights over 50 pounds should be handled with assistance.
Ability to stand regularly; frequently climb stairs, walk, balance, sit, stoop, kneel, crouch, crawl, push or pull, climb ladders, operate tools, reach above the shoulders, and use finger dexterity.
Ability to meet frequent taste or smell requirements and constant vision, talking, and hearing requirements described in the posting.

Nice To Haves

CPO certification.

Responsibilities

Complete service requests in occupied and vacant apartments, including plumbing, electrical, HVAC, appliance, and carpentry repairs.
Diagnose and troubleshoot maintenance issues, resolve them where appropriate, and escalate complex repairs when necessary.
Perform preventative maintenance on building systems, equipment, and apartment homes.
Service and maintain HVAC systems, including furnaces, air conditioners, heat pumps, and related components.
Repair and maintain residential appliances, plumbing systems, and electrical fixtures.
Assist with make-ready processes to prepare apartment homes for new residents.
Maintain the cleanliness and condition of the property, including grounds, common areas, and amenities.
Walk the community regularly to remove debris and maintain a clean, safe environment.
Use blowers and sweepers to maintain sidewalks, parking areas, and walkways.
Support pool and spa maintenance, including cleaning, inspections, and safety checks.
Complete assigned work orders accurately and document completed tasks in property management systems.
Interact professionally and courteously with residents, vendors, and team members.
Respond to service requests promptly and effectively to support a positive resident experience.
Communicate work progress, challenges, and support needs to the Maintenance Supervisor.
Participate in team meetings, training sessions, and ongoing skill development.
Follow company safety policies and procedures, including OSHA, Fair Housing, ADA, and HAZCOM standards.
Use appropriate safety equipment and follow proper handling procedures for tools and materials.
Maintain awareness of utility shut-offs, safety systems, and emergency procedures.
Keep work areas clean, organized, and compliant with safety standards.
Participate in an on-call rotation and provide after-hours emergency services with support from the Maintenance Supervisor.