Maintenance Technician II

Amherst•Phoenix, AZ

1d•Hybrid

About The Position

The Maintenance Technician II is responsible for responding to and repairing property issues identified by our residents throughout the branch city market. This is a full-time position and reports directly to the Maintenance Lead, Supervisor, or Manager. This job operates in the field at our properties in the metro area established for this position and reports to the Branch office. This job may also work in a professional office environment when work in the branch office is required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Requirements

HS Diploma or GED
Service-minded approach to all aspects of the job.
Minimum of 1-year in maintenance with single-family or multi-family property management company.
Basic knowledge of building and property management codes.
Knowledge of HVAC, electrical, plumbing, carpentry, lock key and general household repairs.
Good communication and written skills.
Great organizational and customer service/satisfaction philosophy.
Must have a current and valid driver's license as you will be operating a company vehicle.
Be at least 21 years old.
Must be able to multi-task in a fast-paced work environment.

Nice To Haves

Vocational/technical school and/or college considered a plus.
Entry level knowledge of technology but the ability to learn, adapt and grow.
Novice level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth.

Responsibilities

Review the calendar each day for assigned work orders to be completed.
Ensure all requested repair information is gathered and all appropriate supplies are available.
Schedule daily tasks and communicate with residents on expected arrival times.
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset.
Ensure all work orders are closed out timely (while at the home prior to next appointment).
Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs.
Responsible for documenting all completed work by taking before and after photos.
Track supplies and tool usage for restocking and servicing.
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management.
An understanding of a great move in experience and performing pre move in audits/repairs prior to a new move in.
Provide exceptional customer service to MS Renewal residents.
Provide assistance and resources to peers as needed.
Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician II.
Other duties as assigned.