Maintenance Technician II

Amherst College•Raleigh, NC

3d•Onsite

About The Position

The Maintenance Technician II is responsible for responding to and repairing property issues identified by our residents throughout the branch city market. This is a full-time position and reports directly to the Maintenance Lead, Supervisor, or Manager. The role involves reviewing the calendar for assigned work orders, gathering repair information, scheduling tasks, communicating with residents, and completing property maintenance within service level agreements. This includes property walks, plumbing, electrical, mechanical, HVAC, carpentry, and external repairs. The technician is responsible for documenting completed work with photos, tracking supplies, and performing rekeying and securing work. A basic understanding of technology and a great move-in experience is expected, with opportunities for development in plumbing, electrical, and carpentry. The role also requires providing exceptional customer service and maintaining fundamental business knowledge.

Requirements

HS Diploma or GED
Service-minded approach to all aspects of the job.
2-3 years of prior maintenance experience minimum of 1-year in maintenance with single-family or multi-family property management company.
Basic knowledge of building and property management codes.
Knowledge of HVAC, electrical, plumbing, carpentry, lock key and general household repairs.
Good communication and written skills.
Great organizational and customer service/satisfaction philosophy.
Must have a current and valid driver's license as you will be operating a company vehicle.
Be at least 21 years old.
Must be able to multi-task in a fast-paced work environment.

Nice To Haves

Vocational/technical school and/or college considered a plus.
One or more of HVAC, Plumbing, Electrical certification preferred.
Basic knowledge of technology but the ability to learn, adapt and grow.
Basic level knowledge of plumbing, electrical and carpentry work with the expectation of development and growth; if certified in one trade, the ability to perform work internally utilizing knowledge of systems.

Responsibilities

Review the calendar each day for assigned work orders to be completed.
Ensure all requested repair information is gathered and all appropriate supplies are available.
Schedule daily tasks and communicate with residents on expected arrival times.
Complete all requested property maintenance within Main Street Renewal service level agreement (SLA) turn-around times and scope which includes but not limited to property walks, plumbing, electrical, mechanical, HVAC, carpentry repairs as well as external repairs to asset.
Ensure all work orders are closed out timely (while at the home prior to next appointment).
Communicate with the Austin Support Center and Maintenance Lead and/or Supervisor regarding the status and completion of repairs.
Responsible for documenting all completed work by taking before and after photos.
Track supplies and tool usage for restocking and servicing.
Perform rekeying of properties as well as other specific repair and/or securing work directly in the pursuit of successful property condition management.
Performing effective pre move in audits/repairs prior to a new move in.
Provide exceptional customer service to MS Renewal residents.
Provide assistance and resources to peers as needed.
Maintain and understand fundamental knowledge of the business.
Ability and willingness to learn all aspects of the Maintenance Technician position and continue to grow and develop to the next level within the company, Maintenance Technician Lead.