Maintenance Technician I

Hilton Grand Vacations • Orlando, FL

3d • Onsite

About The Position

The Maintenance Technician I (also referred to as Engineering Technician I) maintains the cosmetic appearance of the interior and exterior buildings and grounds across The Fountains Resort in Orlando, Florida. This beginner-level role offers the opportunity to develop skills and grow a career in hospitality. The technician must learn and follow Hilton Grand Vacations procedures, OSHA standards, and the company Safety Handbook, and adapt to changing guest, owner, associate, and workload needs. The role requires basic knowledge of electrical work, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades. The technician works with guests, owners, associates, engineering management, and other operating departments to provide prompt, satisfactory service and support property operations.

Requirements

• At least six months of customer service and/or hospitality experience.
• Excellent interpersonal skills when dealing with guests, associates, and the general public.
• Ability to learn and adapt to a fast-paced environment.
• Team-player attitude and ability to take direction from the Engineering Manager.
• Positive attitude.
• Basic knowledge of electrical work, HVAC, plumbing, mechanical equipment, carpentry, painting, appliance repair, flooring repair, and general building trades.
• Ability to use hand and power tools and climb and work on ladders up to 20 feet.
• Schedule flexibility to accommodate a seven-day work week.
• Willingness to abide by policies in the HGV Employee Handbook.

Nice To Haves

• High school diploma or GED is preferred.

Responsibilities

• Provide excellent service to internal and external customers.
• Maintain proper working relationships within the department and with other operating departments on the property.
• Maintain accurate records for work orders, preventive maintenance, safety, major equipment repairs or replacements, and parts and supplies inventory.
• Address guests’ and associates’ concerns and maintenance needs in a friendly, professional manner.
• Use hand and power tools and climb or work on ladders up to 20 feet high.
• Complete preventive maintenance and planned corrective work orders assigned or reported by engineering management, the front desk, or others during the shift, including landscaping, hardscape repairs, asset cleaning, and guest and non-guest calls.
• Pass written communications to supervisors; file daily logs in the logbook and complete work orders in the MMS or local tracking system.
• Provide quick and satisfactory service to owners and guests to support their satisfaction.
• Carry out management requests related to customer satisfaction within the associate’s ability.
• Follow company and engineering policies and procedures, safety procedures, and OSHA standards.
• Learn and meet engineering requirements for future growth in the department.
• Maintain schedule flexibility to accommodate a seven-day work week.

Benefits

• Daily Pay, allowing Team Members to access earned pay before payday.
• Discounted hotel rates worldwide.
• 401(k) program with company match.
• Employee stock purchase program.
• Generous paid time off program and paid sick time.
• Recognition programs and rewards.
• Tuition reimbursement.
• Learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED