Maintenance Technician I

Service Experts Heating & Air Conditioning•Syracuse, NY

About The Position

Under general supervision, the Maintenance Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The role works under the direction of the Field Supervisor or General Manager.

Requirements

High school diploma or GED.
Additional training and 1–2+ years of HVAC experience with technical training certification; the posting also states a minimum of 2+ years of experience.
Valid licenses or certifications required by applicable federal, state, provincial, or local regulations for the work area.
EPA and safety certifications.
Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate the tools and equipment needed for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for addressing customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and help prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and promptly.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability information.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services and report replacement-product sales leads to the Sales and Service Coordinator.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.