Maintenance Supervisor- Student Housing

University Partners•Columbia, SC

1d•Onsite

About The Position

The Maintenance Supervisor is responsible for maintaining the overall physical condition, safety, appearance, and operational integrity of the community. This position leads the onsite maintenance team and oversees service requests, preventive maintenance, apartment turns, inspections, vendor activity, inventory, and ongoing maintenance projects. Working closely with the Community Manager, the Maintenance Supervisor ensures work is completed efficiently, within established timelines and budget guidelines, and in compliance with company policies and applicable safety regulations.

Requirements

Working knowledge of HVAC, plumbing, electrical, appliances, carpentry, and general building maintenance.
Demonstrated ability to diagnose maintenance problems and complete or coordinate appropriate repairs.
Ability to read and interpret technical procedures, safety information, operating instructions, and governmental regulations.
Ability to prepare reports, maintenance records, correspondence, and procedural documentation.
Ability to understand operating statements, maintenance budgets, invoices, and purchasing guidelines.
Ability to perform basic mathematical calculations, including percentages, measurements, area, volume, and cost comparisons.
Strong leadership, coaching, delegation, and team-development skills.
Excellent customer service, communication, and active-listening skills.
Strong organizational, prioritization, and time-management abilities.
Ability to manage competing priorities and remain professional during emergencies or high-pressure situations.
Ability to work independently and collaboratively with onsite teams, residents, vendors, and leadership.
Ability to maintain confidentiality and accept direction and constructive feedback.
Basic computer proficiency and the ability to enter and retrieve information using property management, maintenance, access-control, and related systems.
Must possess and maintain the tools necessary to perform assigned duties.
Ability to work weekends, holidays, overtime, and participate in an on-call rotation as business needs require.
Associate degree or technical-school certification in maintenance, building systems, HVAC, or a related field preferred.
An equivalent combination of education, technical training, and relevant experience will be considered.
A minimum of two to three years of hands-on general maintenance experience required.
Two to three years of experience installing, maintaining, troubleshooting, and repairing building systems, including HVAC, plumbing, and electrical systems, required.
Current HVAC certification required.
EPA Section 608 certification required, as applicable.

Nice To Haves

Previous supervisory or team-lead experience in multifamily housing, student housing, hospitality, or a similar environment strongly preferred.
Experience with apartment turns, preventive maintenance programs, vendor coordination, and maintenance-budget management preferred.
Certified Pool Operator (CPO) certification preferred or must be obtained within the timeframe established by the company.
Valid driver’s license and acceptable driving record may be required.
Additional certifications may be required based on property needs or applicable regulations.

Responsibilities

Provide excellent service to residents, guests, employees, vendors, and contractors.
Oversee the daily activities and performance of the community’s maintenance team.
Schedule, prioritize, assign, and complete service requests, apartment turns, inspections, and preventive maintenance.
Ensure routine service requests are addressed within established service standards, generally within 24 hours.
Monitor apartment make-ready progress and ensure units are completed on schedule and meet company standards.
Maintain the appearance, cleanliness, safety, and functionality of buildings, common areas, amenities, breezeways, parking lots, grounds, and entry areas.
Inspect vacant apartments and move-outs to determine required repairs, painting, cleaning, and replacement needs.
Maintain accurate maintenance records, logs, schedules, and status updates within the Community Service Register (CSR) or other designated property management systems.
Keep the maintenance shop, tools, equipment, supplies, and storage areas clean, organized, secure, and compliant.
Perform hands-on maintenance work as needed, including HVAC, plumbing, electrical, appliance, carpentry, and general building repairs.
Lead, schedule, train, and support maintenance technicians, groundskeepers, and other assigned team members.
Conduct regular maintenance team meetings to review assignments, safety expectations, property standards, inventory, and operational priorities.
Ensure team members follow uniform, identification, attendance, safety, and performance standards.
Identify training and certification needs and coordinate development opportunities with the Community Manager.
Cross-train maintenance team members to ensure appropriate operational coverage.
Provide coaching, performance feedback, and direction in partnership with the Community Manager.
Promote teamwork, accountability, professionalism, and a resident-focused service culture.
Walk common areas and high-traffic areas daily to identify cleanliness, maintenance, safety, and liability concerns.
Coordinate property-wide grounds inspections and trash removal, particularly following weekends and peak activity periods.
Conduct required weekly, monthly, quarterly, and annual inspections in accordance with company standards and the CSR.
Inspect breezeways, amenities, pools, irrigation systems, landscaping, building systems, and other community areas.
Complete regular property walks with the Community Manager and recommend corrective actions, cost-saving opportunities, and operational improvements.
Identify and promptly communicate safety concerns, property damage, deferred maintenance, and potential liability issues.
Review the make-ready report daily and establish schedules for apartment turns.
Maintain an accurate make-ready board and update unit status in the appropriate system.
Coordinate maintenance employees and vendors to ensure apartment turns are completed accurately and on schedule.
Inspect move-outs to determine whether units require touch-up work, full painting, repairs, replacements, or additional services.
Review completed work to confirm quality and readiness before move-in.
Follow up on move-in inspection forms with the Community Manager and ensure identified maintenance concerns are resolved promptly.
Support annual and high-volume turnover operations, including extended hours when required.
Develop and maintain preventive maintenance schedules for HVAC, plumbing, electrical, appliances, life-safety equipment, and other building systems.
Maintain required Safety Data Sheet (SDS), OSHA, EPA, and other regulatory records.
Follow all company safety procedures and applicable federal, state, and local requirements.
Maintain response plans and documentation related to environmental or hazardous-material concerns, including asbestos, lead, and mold.
Stay informed of applicable Americans with Disabilities Act (ADA) requirements and advise the Community Manager of potential compliance concerns.
Track warranties for major appliances, HVAC systems, and other equipment, and coordinate inspections before warranty expiration.
Conduct monthly safety and training meetings and communicate regulatory or procedural updates to the team.
Ensure required pool, HVAC, EPA, and other certifications remain current.
Coordinate and oversee contractors and vendors, ensuring work is completed safely, on schedule, within scope, and according to quality standards.
Review vendor work before authorizing or recommending completion.
Maintain an emergency vendor list for critical services, including plumbing, electrical, gates, tree removal, and mold remediation.
Purchase maintenance supplies and equipment in accordance with budget guidelines and approved purchasing procedures.
Monitor inventory levels and use approved vendors whenever possible.
Maintain an accurate inventory of community tools and equipment and provide periodic reports to the Community Manager.
Review maintenance expenses and budget performance with the Community Manager.
Monitor overtime and schedule team members efficiently to maintain appropriate coverage while controlling labor costs.
Track anticipated capital projects and assist the Community Manager with annual maintenance and capital-budget planning.
Participate in the community’s rotating on-call schedule and provide emergency maintenance coverage outside regular business hours.
Ensure adequate maintenance coverage during operating hours, weekends, holidays, and employee absences.
Coordinate after-hours coverage among maintenance team members.
Respond promptly and professionally to urgent maintenance and safety concerns.
Maintain readiness for weather-related events, utility interruptions, equipment failures, and other property emergencies.