Maintenance Supervisor- Night Shift

Ocado Group•Monroe, OH

12d•Onsite

About The Position

Ocado Group is a UK-based company that is one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com. The company provides services to partner clients globally via its innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), which drives its highly automated, multi-million dollar Customer Fulfillment Centers (CFCs). In these CFCs, along with proprietary software applications, Ocado operates a world-class online grocery business that automates the single pick of products, ready for online delivery via local partners like Kroger. The Maintenance Supervisor will report directly to the Engineering Operations Manager, with a dotted line to the Senior Engineering Operations Manager. This role will manage the engineering shift activities for two of the four shifts in a 24/7 operation, located at the Customer Fulfillment Center. The position requires close collaboration with Inbound, Outbound, and other support teams to optimize the availability and performance of the facility and its MHE automation, with a primary focus on achieving the safest working environment and most efficient operation, balancing cost and uptime.

Requirements

A minimum of 4 years of relevant experience in electrical and/or mechanical roles.
A minimum of 2 years of experience in a management or supervisory level within an automated environment.
Good technical ability relating to automation hardware and software.
Good organizational ability and the ability to plan and prioritize.
Sound analytical skills with an eye for detail; good problem-solving ability and a practical approach.
Comprehensive understanding of production, picking and storage MHE systems, gained from experience in an automated environment.
Experience of a FMCG environment.
Experience of working with computerized maintenance management systems.
The ability to really engage and enthuse a diverse team in a time-constrained environment.
Numerate and PC literate including Word, Excel etc.

Nice To Haves

The initial 6 to 9 weeks will involve training and most likely require some travel in order to obtain the training from another site in the US.
In the event the operations is undergoing its initial startup, the daily responsibilities for this role may be different while supporting the needs of a facility in its initial stages of starting its operations.
Once the facility is commissioned, the roles defined in this job description will become the daily responsibilities for the ETM.

Responsibilities

Create and promote a safe work culture by being a champion of safe work practices.
Monitor and report daily engineering KPIs, including fault reduction and elimination.
Performance management, development and training of the team; daily direct personnel management responsibility.
Lead a proactive customer focused culture.
Drive and support change initiatives for MHE equipment and process improvement.
Build collaborative relationships with key customers and robust communication links.
Support daily objective/corrective actions defined during daily safety meetings led by the engineering operations.
Lead daily safety meetings, creating or implementing any needed risk assessments to complete planned work.
Align, priorities and monitor KPI’s that support the Customer’s optimized service for its end customer/clients.
Working closely with Customer’s Inbound, Pick, Dispatch areas, and other support teams on a daily basis to ensure direction of labor, and planned engineering activities to fully support Ocado’s assets and the Customer’s daily operational goals.
Champion safe working practices with expedited investigations and corrective actions.
Support the Engineering Operations Manager and the HR Team to ensure employee recognition & discipline (including documenting and resolving policy violations, conducting performance and holding probation review meetings).
Day to day leadership of team members, including prioritization and allocation of workload; deploying labor based on the demands and requirements of the task against the competency and capability of resource.
Responsible for personnel management including: time and attendance, time-off requests, establishing and reviewing goals and objectives, general mentoring, driving accountability and assigning daily priorities.
Develop effective customer relationships to facilitate communication and execution to ensure that the customer’s deliverables are successfully achieved.
Be proactive in the development of team members; advise, lead and motivate team members, assess capability, identify and resolve training / skill requirements; be involved in disciplinary issues.
Assessment of engineering team skills and assisting in upskilling and training of staff, including integration of first line maintenance of plant and equipment.
Management and development of department processes; including shift handovers, briefs, and defect reporting/resolving.
Reporting and monitoring of data capture for automation and maintenance activities.
Ability to lead from the front, driving pace accuracy and standards.
Build collaborative relationships with key customers and robust communication links.
Perform tasks as required by management, deemed as a reasonable request, from time to time.