Maintenance Supervisor - Living at Santa Monica (Verona)

Greystar•Santa Monica, CA

3d•$45 - $49•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the interior and exterior of the community—including buildings, grounds, amenities, and common areas—meet company standards for cleanliness, appearance, safety, and functionality. The position is at a stabilized 739-unit property and is scheduled Monday through Friday, 9 a.m. to 6 p.m.; the schedule may change according to business needs. The role is eligible for a 100% housing discount. The supervisor handles and oversees resident service requests, routine upkeep, apartment make-ready work, preventative maintenance, inspections, inventory, and maintenance-related budget support. The position also supports team safety and regulatory compliance, vendor oversight, cost control, and responsive customer service. The role may require local routine travel and a flexible schedule that includes on-call coverage during evenings, weekends, and holidays. The hourly pay range is $45.00–$49.00. Additional compensation may include a property-position bonus, subject to eligibility and applicable program terms. Benefits for full-time employees include medical, dental, vision, disability and life insurance; paid time off and holidays; an onsite housing discount subject to availability and applicable terms; a paid sabbatical after ten years of service and every five years thereafter; a 401(k) with company match; paid parental leave; fertility benefit reimbursement; an employee assistance program; optional insurance and legal plans; and charitable-giving benefits.

Requirements

At least 5 years of experience as a Service Supervisor, including prior experience supervising a team, managing vendors, overseeing budgets, using computers, and extensive experience with apartment-building mechanical systems.
High school diploma, GED, or related experience and training.
Experience in property-management maintenance, other building maintenance, or a related trade.
Provide own hand tools unless prohibited by state law, and be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively with residents, clients, team members, and business contacts; respond courteously; and remain calm when resolving customer problems.
Ability to read, write, and communicate effectively while representing company management in a support capacity, serving as a first point of contact, and answering questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and providing information for the manager’s use.
Mathematical skills to perform basic arithmetic with whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the role requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
Certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule, including on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete work orders arising from resident requests and perform routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete apartment make-ready work, including pre-move-out inspections, preparing punch lists, scheduling vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting completed work.
Develop standards for cleanliness and appearance across grounds, amenities, exteriors, market-ready apartment interiors, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Periodically inspect service-team members’ work, assess the effectiveness of policies and procedures, and develop corrective action plans as needed.
Inspect contractors’, vendors’, and other service providers’ work to verify that work, materials, and services meet quality standards and required scopes and specifications.
Maintain adequate inventory of spare parts and maintenance materials; work with the Community Manager to order supplies and tools within budget guidelines.
Complete monthly preventative maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for routine repairs, maintenance, and capital projects.
Support cost-cutting and expense-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, ensure current and accessible MSDS sheets, and stay current on OSHA and other safety laws and requirements.
Provide respectful customer service, answer questions from residents and team members, respond sensitively to maintenance complaints, and address assigned work orders efficiently and urgently.

Benefits

100% housing discount for this position; onsite housing discounts at Greystar-managed communities are subject to discount terms and unit availability.
Competitive medical, dental, vision, disability, and life insurance; low-cost basic employee-only medical coverage.
Paid time off: 15 vacation days, 4 personal days, and 10 sick days for new hires; vacation accrues further with tenure.
11 paid holidays and a birthday off after one year of service.
Paid sabbatical of six weeks after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave.
Lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable-giving program and benefits.
May be eligible for weekly, monthly, and/or quarterly bonus programs.