Maintenance Supervisor

Avanath Capital Management.•Portland, OR

4d•Onsite

About The Position

Avanath is a leading property management company focused on providing affordable housing for the workforce. Our purpose is to cultivate the American Dream, and every day offers an opportunity to make a difference in residents' lives by helping them call our communities home, providing excellent customer service, and creating a great place to live and work. The Maintenance Supervisor is responsible for ensuring our commitments to residents are met, playing a key role in delivering superior customer service. This involves ensuring quality move-ins, timely service, excellent curb appeal, and personalized attention to residents and their homes. Working in partnership with the Community Manager, the Maintenance Supervisor oversees staff and vendors to maintain the property. This role requires a high degree of professionalism and positive engagement with residents and the workforce. The ideal candidate possesses a strong sense of community building, a drive to go the extra mile for residents and staff, and excels at building relationships with vendors, regulatory bodies, and social services. A collaborative approach is essential to create favorable circumstances for organizational success. An authentic, open, and professional attitude is required when addressing resident and staff concerns, utilizing organizational support services and senior leadership as needed. Active listening and a positive, professional approach are integral to ensuring residents and staff feel seen, heard, and valued.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Demonstrates customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency.
Projects a favorable image of the community to achieve property objectives and public recognition.
Ensure consistency, follow-up, and follow-through in dealing with residents on all matters.
Enforce policies of the community that are delegated by Community Manager.
Assists and completes work orders generated from resident requests for service, as well as routine upkeep on the community by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure all repairs and replacements are necessary for community common areas and units.
Supports cost-cutting and expense control programs by fixing rather than replacing parts, when possible, not being wasteful with materials and supplies, and practicing the correct use of tools and equipment.
Inspect grounds, building, and other community features daily to identify, minimize, and correct hazardous property conditions or liability concerns.
Manage and order maintenance supplies inventory while adhering to budget guidelines set by Community Manager and Building Services.
Maintain a preventative maintenance program that extends the life of the community while minimizing future repairs.
Maintain a well-organized and properly stocked maintenance shop while adhering to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections.
Responsible for key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergencies in the community.
Plan for and utilize property resources, equipment, and supplies economically by obtaining bids/pricing from vendors, suppliers, and contractors.
Give direction to and monitor maintenance, construction, and rehabilitation activities to ensure quality and expediency.
Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.
Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market-ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community and Avanath standards.
Under the direction of Community Manager, supervises, trains, and schedules maintenance activities for maintenance staff.
Monitor work progress of each maintenance staff on a daily basis; provide immediate assistance and instruction if needed.
Provide input to the Community Manager regarding employee performance evaluations.
Conducts and/or attends regularly scheduled Avanath safety meetings, ensures all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety-related laws and requirements to ensure community compliance.
Practices proper safety techniques in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to the appropriate individual(s).
Complies with Avanath’s safety and risk-management policies by attending and participating in the property’s routine safety meetings, completing required training on OSHA and other safety-related laws and requirements, and reporting accidents and incidents promptly and accurately.
Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act , and all other laws pertaining to the apartment industry.