Maintenance Supervisor - Novel University Place

Greystar•Charlotte, NC

1d•$34 - $36•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. At Novel University Place, the role includes handling resident service requests and routine upkeep, managing apartment make-ready work, setting appearance and cleanliness standards, inspecting work performed by team members and outside service providers, and maintaining an adequate inventory of parts and supplies. The supervisor also completes preventive maintenance, assists with repair and capital-project budgets, supports cost-control efforts, and helps ensure compliance with safety requirements. The position includes a Monday–Friday schedule plus a rotating on-call schedule; call coverage may include evenings, weekends, and holidays. The role requires building-maintenance or related trade experience, customer-service and communication skills, basic computer and mathematical proficiency, and the ability to use maintenance tools and equipment safely. Applicants must meet applicable certification requirements, including EPA Type I and II or Universal certification when working on sealed HVAC systems. Physical demands include extended periods of standing, walking, or sitting; bending, stooping, climbing, reaching, carrying, and crawling; working indoors and outdoors in all weather; and moving up to 25 pounds independently or 50 pounds with assistance. Local routine travel may be required.

Requirements

High school diploma, GED, or related experience and training.
Experience in property-management maintenance, other building maintenance, or a related trade.
Provide personal hand tools unless prohibited by state law; be knowledgeable and skilled in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Ability to apply logical thinking to define and correct problems.
Customer-service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, including when resolving customer problems.
Ability to read, write, and communicate effectively; represent company management in a support capacity; serve as a first point of contact; and answer questions about department operating policies.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Mathematical skills to add, subtract, multiply, and divide whole numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires work on sealed HVAC systems, including testing system pressures or handling refrigerants.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to work a flexible schedule that includes on-call coverage during evenings, weekends, and holidays.

Nice To Haves

Property-management system experience.

Responsibilities

Complete resident-requested work orders and routine community upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop standards for the cleanliness and appearance of grounds, amenities, exteriors, market-ready interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans when needed.
Inspect contractor, vendor, and service-provider work to confirm it meets quality standards, scope, and specifications.
Maintain inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures as outlined in the Policy and Procedure Manual.
Assist the Community Manager in developing budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled safety meetings, keep safety data sheets current and accessible, and stay current on OSHA and other safety requirements.
Provide respectful customer service, answer questions, respond sensitively to complaints, and complete assigned work orders efficiently and urgently.

Benefits

Competitive medical, dental, vision, disability, and life insurance; low or free basic medical costs for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; birthday off after one year of service; and additional vacation accrual with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility-benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
The onsite role may be eligible for weekly, monthly, and/or quarterly bonus programs.