Maintenance Supervisor at The Sullivan

NHE, Inc.•Berea, SC

1d•Onsite

About The Position

Along with the Community Manager, the Maintenance Supervisor is responsible for overseeing the physical assets, general maintenance repairs, apartment make-readies, preventive maintenance and construction or rehabilitation projects for an apartment community. Responsible for walking and accepting units from construction, maintaining inventory of supplies for repairs and monthly maintenance budget monitoring. Must be flexible and able to work varied schedule, including weekends and some holidays as required.

Requirements

Previous supervisory experience is required.
Must be able to troubleshoot and repair HVAC equipment, plumbing systems, electronic systems, all major appliances, pool and spa equipment and other systems on community (gates, phone jacks, irrigation systems, etc.).
Must have a valid driver’s license or means of immediate transportation to provide service calls.
Must be able to perform all facets of apartment make-ready.
Must be able to use independent judgment (following prescribed procedures) to determine actions to be taken, priorities, emergencies, etc.
Must be able to deal with moderate to high levels of stress due to meeting deadlines, reprioritizing activities and supervising employees.
Must have excellent interpersonal skills to interact regularly with residents, vendors, contractors, supervisors, employees and coworkers.
Ability to handle multiple tasks and prioritize duties and responsibilities.
Attention to detail.
Must have the ability to work with little direction maintaining confidentiality and professionalism.
Be a team player.
Ability to generate reports and business correspondence.
Effectively present information and respond to questions from clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to read and write in English at intermediate level to read diagrams, meters, instructions, write reports, etc.
Ability to apply common sense understanding and carry out instructions and plans furnished written and verbally.
Must have normal range of hearing, close, distance and color vision, color discrimination, peripheral vision, and depth perception and ability to adjust focus for proper operation and repair of machines, wiring, and equipment.
Must be knowledgeable about the company's policies and procedures as described in the company Employee Handbook.

Nice To Haves

Construction experience preferred.
Some college or trade school preferred.
Certified Apartment Service Technician (CAMT) preferred.
Certifications in boilers, plumbing, HVAC (basic and advanced), journeyman license, use of fire extinguisher and first aid preferred.
Must have training in compressor diagnosis, appliance repair, etc.
Must have certifications/permits required by city or state to perform job responsibilities (i.e., pool operations, maintenance, electrical, plumbing, HVAC, etc.).
Painting experience.

Responsibilities

Supervises, schedules and performs maintenance activities for apartment community along with maintenance staff.
Determines weekly apartment make-ready and Service Request schedules.
Completes weekly/daily maintenance employee schedules and assignments in tandem with Community Manager.
Communicates assignments and tasks to employees, ensuring they have the necessary instructions.
Periodically checks the work progress of each maintenance employee, providing assistance and instruction.
Assists Community Manager in recruiting and interviewing potential staff members.
Coordinates, schedules and responds to resident/management requests and Service Requests for occupied apartments.
Assigns Service Requests equally to Maintenance Technician(s) and monitors completion to limit call backs.
Coordinates warranty work orders with Vendors.
Monitors the number of times a specific repair must be repeated and determines the course of action.
Coordinates, schedules and prepares vacant apartments for move-in, walking all vacant units to determine make-ready needs.
Ensures all repairs/replacements necessary for apartments to be occupied are completed.
Ensures all trash from apartments is cleaned out before, during and after make-ready activity.
Coordinates and schedules appropriate safety and skills training for maintenance employees.
Assesses training needs of maintenance employees and provides input for training programs.
Provides one-on-one training to employees to polish skills or learn new ones.
Prepares, trains and encourages all levels of maintenance staff for promotion opportunities.
Provides initial safety and safety equipment training for all new employees.
Identifies and corrects hazardous community conditions.
Tours property daily to look for needed maintenance and liability hazards and reports to Community Manager.
Repairs hazards or assigns completion of these tasks to Maintenance Technicians.
Secures storage/pool areas, checks timers and listens for electrical shorts and malfunctioning motors.
Periodically completes written property safety audits.
Coordinates, schedules, and performs preventive maintenance on equipment and apartments.
Orders supplies while managing the maintenance budget.
Provides input to Community Manager in determining needs for the next fiscal year budget.
Assists with hazardous weather problems, fires, floods, freezes, etc.
Responsible for overall organization and cleanliness of work areas and maintenance shops.
Attends and participates in industry and NHE’s training programs as required.
Responsible for vendor management, contract monitoring and quality control.
Performs the tasks of subordinate associates as needed.
Performs any other duties as requested or assigned by supervisor/manager.