Maintenance Supervisor - Renton Sage

Bellwether Housing • Renton, WA

13d • $39 - $47 • Onsite

About The Position

The Maintenance Supervisor is responsible for addressing an array of apartment and property maintenance duties, and for maintaining the highest standards in customer service and curb appeal. The Maintenance Supervisor will be responsible for completing maintenance work, supervising a team of dedicated maintenance staff, and completing administrative tasks. Renton Sage Apartments is a 284-unit, garden-style property located in Renton. The building is comprised of Low-Income Housing Tax Credits and Bonds, WSHFC, and Amazon funding.

Requirements

• Three (3) years or more general experience in building trades (carpentry, electrical, and plumbing), repair and replacement maintenance, or handy work.
• Two (2) or more years of supervisory experience, leading onsite maintenance technicians.
• Must be willing and able to respond to after-hours emergencies.
• Must have a valid Driver’s License with an acceptable driving record or the ability to obtain a valid WA State Driver’s License within 60 days of employment.
• Self-motivated, with the ability to work independently or as part of a team.
• Collaborative leadership styles and an effective team builder.
• Highly organized, experienced in completing assigned tasks, capable of taking initiative, ensuring all work is completed within established time limits.
• Able to complete strenuous work for extended periods and able to work safely in all weather conditions.
• Ability to relay technical concerns with adequate detail, quickly, and accurately.
• High degree of initiative and problem-solving ability.
• Strong interpersonal skills to effectively and sensitively communicate with all levels of the organization.
• Ability to work independently and prioritize effectively in a fast-paced environment.
• Exceptional customer service skills with the ability to respond quickly and tactfully to customers.
• Strong analytical and problem-solving skills.
• Conversant in local, state, and federal fair housing and landlord/tenant laws.
• Ability to lift and carry up to 50 lbs. and possess the physical strength and aptitude to operate hand and power tools, such as drills, hammers, snow shovels, etc.
• Must be able to work in all weather conditions.
• Ability to exercise discretion and confidentiality.
• Able to travel and work at local Bellwether sites as needed.
• Exceptional customer service attitude.

Nice To Haves

• Apartment maintenance experience is preferred.
• Advanced carpentry, plumbing, and electrical repair knowledge.
• Affordable housing industry experience and/or certifications.
• Technical/Mechanical Certifications and/or a high school diploma or equivalent.

Responsibilities

• Lead and manage a team of maintenance technicians and facilities associates, providing guidance and support, conducting performance evaluations, and addressing areas for improvement.
• Participate in the selection and hiring of dedicated building staff.
• Respond to after-hours emergencies, contacting resources and providing support.
• Provide guidance to the on-site maintenance staff.
• Create an environment that inspires a high level of service for residents.
• Meet regularly with Property Managers to review work orders, unit turn schedules, and general property needs.
• Create schedules for onsite teams and external vendors to complete unit turns and work orders within deadlines.
• Daily inspection of the property grounds, buildings, and common area amenities to maintain safety and cleanliness standards and identify issues requiring maintenance, repair, or replacement.
• Manage work order systems' accuracy by verifying all orders are completed in a timely manner to company standards and the resident’s satisfaction. Track progress of work orders and identify chronic maintenance issues.
• Perform various maintenance functions, including repairs to electrical, plumbing, appliances, flooring, carpentry, HVAC, grounds maintenance, and other minor building repairs if a permit is not required.
• Schedule vendors and coordinate with Site Managers.
• Monitor maintenance of work through regular inspections, direct or indirect supervision, and ensure that deficiencies are addressed and corrected in a timely manner.
• Ability to work a non-traditional schedule and participate in after-hours on-call duties for the entire Bellwether portfolio of buildings.
• Initiate contact with Emergency Services when appropriate.
• Implement preventive maintenance programs, schedule repairs, and manage work orders to optimize efficiency and minimize downtime.
• Respond and assist in the management of property emergencies, such as snow and other inclement weather, emergencies, fires, and floods.
• Collaborate with the Facilities Project Manager to execute capital projects or major restoration repairs.
• Inform and manage maintenance budgets, track expenses, and procure necessary equipment, parts, and supplies.
• Track and report on building Key Performance Indicators.
• Develop and implement strategies to achieve property goals, including analyzing trends and identifying growth or cost reduction opportunities.
• Diagnose equipment failures, troubleshoot issues, and develop solutions to prevent future problems.
• Identify areas for improvement in maintenance processes, implement new technologies and strategies, and promote a culture of continuous improvement.
• Implement and communicate safety policies and procedures at each site.
• Estimate time and materials to complete projects of small to moderate size. May manage projects employing both Bellwether staff and outside contractors.
• Attend continuing education courses to keep up to date on HUD and state agency policies, procedures, and guidelines.
• Apply fair housing guidelines when entering occupied units and interacting with residents. Maintain tenant and staff confidentiality.
• Champion the ‘One Team’; create strong teams at each site centered on Bellwether’s values of accountability, belonging, and collaboration.
• Seek out and maintain strong collaborative relationships with internal and external stakeholders and ensure site teams do the same.

Benefits

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match.
• Up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED