Housekeeping Supervisor - Sage Lodge
About The Position
This role assists in managing the day-to-day operations of the Housekeeping department, ensuring all activities and services meet or exceed established standards. The Housekeeping Supervisor is responsible for conducting daily inspections, assisting with budget management, and maintaining inventory levels. This position also involves advising guests and team members, evaluating guest complaints, and ensuring effective communication with other departments. A key aspect of the role is selecting, supervising, training, and developing staff, while demonstrating positive leadership characteristics.
Requirements
- Minimum 3 years housekeeping experience in a similar environment required
- Prior housekeeping lead/supervisory experience preferred
- Must have valid driver license.
- Ability to read, write, speak and understand English.
- General management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
- Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
Responsibilities
- Assists in managing the day to day operations of the Housekeeping department.
- Follows all appropriate policies and procedures (e.g., key control, lost and found).
- Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
- Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of house areas.
- Assists in managing the departmental budget. Monitors revenue, expenses, and labor costs.
- Reports all unsafe conditions immediately.
- Ensures all equipment is properly maintained and functioning.
- Ensures all equipment is used only as intended.
- Maintains department equipment and supply inventory levels appropriate to property requirements.
- Advises guests, clients and team members on housekeeping matters.
- Evaluates patterns or trends in guest complaints in order to plan and implement corrective actions.
- Provides regular and on-going communication with all departments in order to keep staff informed of updates, changes and/or problematic situations.
- Ensures the security of all housekeeping supplies, equipment and inventory by establishing and ensuring adherence to security standards.
- Participates in the property’s Manager on Duty program as needed.
- Ensures timely and courteous follow-through on all client, guest and team member requests.
- Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
- Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
- Performs in the capacity of any position supervised as needed.
- Conducts training on job standards and areas of responsibility as needed.
Benefits
- Hourly Pay Range: $22 - $24 DOE
- Tip/Tip Pooling Eligible
- Paid Time off & Holiday Pay
- Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Referral Bonus
- Discounted Lodging, Dining, Spa, Golf, and Retail
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities
- Task Force Work Opportunities
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
