Maintenance Supervisor

Avanath•Los Angeles, CA

7h•Onsite

About The Position

Avanath is a leading property management company focused on providing affordable housing. The Maintenance Supervisor is responsible for ensuring the quality and timely maintenance of properties, contributing to superior customer service for residents. This role involves partnering with the Community Manager to oversee staff and vendors, maintaining the property, and fostering a positive community environment. The ideal candidate will possess a high degree of professionalism, strong interpersonal skills, and a commitment to resident satisfaction.

Requirements

At least 3 years of multifamily property maintenance experience.
One year of supervisory experience required.
Expertise in plumbing, HVAC, appliance repair, electrical, and carpentry work is required.
Valid Driver’s License.
Very strong organizational skills and ability to handle multiple priorities.
Solid interpersonal and customer service skills.
Must be available for on-call and weekend work.

Nice To Haves

HVAC and CPO certifications are highly desired.

Responsibilities

Deliver on commitments to residents and provide superior customer service.
Ensure quality move-in, timely service, superb curb appeal, and personal attention to residents.
Partner with the Community Manager to oversee staff and vendors for property maintenance.
Create a sense of community and a positive experience for residents and staff.
Demonstrate an open and professional attitude when resolving concerns.
Actively listen and provide support to resolve challenges, ensuring residents and staff feel seen, heard, and valued.
Demonstrate customer service skills by treating residents and others with respect, answering questions, responding sensitively to complaints, and assigning work orders efficiently.
Project a favorable image of the community.
Ensure consistency, follow-up, and follow-through in dealing with residents.
Enforce community policies as delegated by the Community Manager.
Assist and complete work orders by diagnosing and repairing defects in accordance with policies, procedures, safety standards, and code requirements.
Coordinate, schedule, and respond to resident/management requests and work orders.
Ensure all repairs and replacements are necessary for community common areas and units.
Support cost-cutting and expense control programs by fixing rather than replacing parts, minimizing waste, and practicing correct tool usage.
Inspect grounds, building, and other community features daily to identify and correct hazardous conditions.
Manage and order maintenance supplies inventory while adhering to budget guidelines.
Maintain a preventative maintenance program.
Maintain a well-organized and properly stocked maintenance shop adhering to safety standards and OSHA guidelines.
Maintain hazard communications program; teach and promote safe work practices.
Manage unit inspections.
Responsible for key control of the community.
Maintain accurate records regarding service requests, EPA/OSHA standards, preventative maintenance, apartment make-ready status, work in progress, etc.
Manage and participate in on-call emergencies.
Plan for and utilize property resources, equipment, and supplies economically.
Give direction to and monitor maintenance, construction, and rehabilitation activities.
Challenge team members to achieve higher levels of performance by establishing and communicating goals.
Develop standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, unit interiors, and common areas.
Under the direction of the Community Manager, supervise, train, and schedule maintenance staff.
Monitor work progress of maintenance staff daily, providing assistance and instruction.
Provide input to the Community Manager regarding employee performance evaluations.
Conduct and/or attend safety meetings, ensure MSDS sheets are current, and stay updated on OSHA and other safety requirements.
Practice proper safety techniques and report any malfunctions, injuries, or safety issues.
Comply with safety and risk-management policies, attend safety meetings, complete required training, and report accidents promptly.
Follow established policies and procedures, monitor compliance with regulatory requirements, and report violations.
Conduct all business in accordance with company policies, Fair Housing, ADA, and apartment industry laws.