Maintenance Supervisor

Arqline•Charlotte, NC

13d•Onsite

About The Position

The Maintenance Supervisor is responsible for directly supervising maintenance staff at all properties. This role involves carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and resolving problems. The position also includes completing service requests within 24 hours, participating in community improvement and preventative maintenance programs, and diagnosing and performing various maintenance and repair tasks. Additionally, the supervisor is responsible for inventory management, ensuring compliance with EPA and OSHA regulations, obtaining vendor bids, maintaining positive relationships with residents and staff, and being available for 24-hour emergency calls.

Requirements

High school diploma or general education degree (GED).
Three years related experience in apartment maintenance or related field, or equivalent combination of education and experience.
Up-to-Date EPA Universal and HVAC Certification required from an approved and licensed authority.
Ability to operate standard maintenance equipment in a proper and safe manner.
Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
Customer Service: Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills: Focuses on solving conflict, not blaming; Listens to others without interrupting; Remains open to others' ideas and tries new things.
Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; responds well to questions.
Written Communication: Writes clearly and informatively; Able to read and interpret written information.
Change Management: Communicates changes effectively.
Quality Management: Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
Diversity: Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
Ethics: Treats people with respect; Keeps commitments; Works with integrity and ethically.
Organizational Support: Follows policies and procedures.
Judgment: Makes timely decisions.
Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity: Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability: Adapts to the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative: Asks for and offers help when needed.
Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas.

Nice To Haves

Swimming Pool Certification (CPO) is a plus.

Responsibilities

Completes service requests within 24 hours.
Participates in an ongoing community improvement plan and preventative maintenance program.
Diagnoses and performs maintenance/repair involving electrical and plumbing, A/C and heating systems, appliances, structural elements (stairs, gates, fences, patios, railings, roofing, gutters), interior finishes (tile, carpet, flooring, walls), lighting, and water heaters.
Maintains proper levels of inventory and orders maintenance supplies with Property Manager's approval.
Responsible for the thorough knowledge, implementation, training and enforcement of pertinent laws and EPA and OSHA regulations governing proper use, storage, and management of hazardous materials.
Ensures preventative maintenance is performed on a timely basis and schedules are followed.
Obtains bids and interacts with vendors.
Remains knowledgeable of competitive pricing of supplies and services.
Maintains courteous and helpful demeanor with residents, prospective residents, co-workers, vendors, etc.
Must be available and willing to answer 24-hour maintenance emergency calls.
Directly supervises maintenance staff at all properties.
Carries out supervisory responsibilities including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.