Maintenance Supervisor - LANA at Lake Norman

Greystar•Huntersville, NC

1d•$33 - $35•Onsite

About The Position

The Maintenance Supervisor oversees and performs technical and mechanical work to ensure the community’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position is at LANA at Lake Norman, a 244-unit garden-style community in lease-up in Huntersville, North Carolina. The role handles resident service requests and routine maintenance, including diagnosing problems and making repairs in line with company policies, safety standards, and code requirements. It also oversees apartment make-ready work, establishes and maintains appearance standards for the property, inspects work completed by team members and vendors, manages maintenance supplies, performs preventive maintenance, and supports budgeting and expense-control efforts. The supervisor also conducts safety meetings and delivers responsive, courteous service to residents and colleagues. The schedule is Monday through Friday with a rotating on-call schedule. The role may require evening, weekend, and holiday call coverage, work in all weather conditions, and local routine travel for meetings or training. Incumbents must be able to perform the listed physical activities and may need to provide their own hand tools unless prohibited by state law.

Requirements

High school diploma, GED, or related experience and training.
Experience in property management maintenance, other building maintenance, or a related trade.
Knowledge and skill in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices; incumbents must provide their own hand tools unless prohibited by state law.
Ability to apply logical thinking to define and correct problems.
Customer service and interpersonal communication skills to interact effectively and courteously with residents, clients, team members, and other business contacts, and to remain calm when resolving customer problems.
Ability to read, write, and communicate effectively, represent company management in a support capacity, serve as a first point of contact, and answer questions about department operating policies.
Proficiency with internet, word processing, spreadsheet, and database management programs for maintaining records and preparing information for a manager.
Mathematical skills to perform addition, subtraction, multiplication, and division with numbers, decimals, and fractions for financial, administrative, and legal documents.
EPA Type I and II or Universal certification if the position requires working on sealed HVAC systems to test system pressures or handle refrigerants.
All certifications required by applicable state and local jurisdictions.
Valid driver’s license to operate a golf cart on the property, if applicable.
Ability to stand, walk, and/or sit for extended periods; bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Ability to work indoors and outdoors in all weather conditions.
Ability to push, pull, lift, carry, or maneuver up to 25 pounds independently and 50 pounds with assistance.
Ability to work a flexible schedule that includes on-call duties during evenings, weekends, and holidays.

Nice To Haves

Property management system experience is preferred.

Responsibilities

Complete resident-generated work orders and routine community maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee apartment make-ready work, including pre-move-out inspections, creating maintenance punch lists, coordinating vendors and contractors, obtaining supplies, completing maintenance tasks, and inspecting finished work.
Develop and maintain standards for cleanliness and appearance across the grounds, amenities, building exteriors, market-ready apartments, breezeways, curbs, signage, leasing office, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractors’, vendors’, and service providers’ work to confirm it meets quality standards, scope, and specifications.
Maintain inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Manager within budget guidelines.
Complete monthly preventive maintenance procedures described in the Policy and Procedure Manual.
Assist the Community Manager with budgets for regular repairs, maintenance, and capital projects.
Support cost-control programs by repairing parts when possible, avoiding waste, and using tools and equipment correctly.
Conduct scheduled Greystar safety meetings, maintain accessible and current MSDS sheets, and stay current on OSHA and other safety requirements.
Provide respectful and responsive customer service, answer questions, address maintenance complaints sensitively, and complete assigned work orders with efficiency and urgency.

Benefits

Competitive medical, dental, vision, disability, and life insurance benefits, including low or free basic medical coverage for employee-only coverage.
Paid time off, including 15 vacation days, 4 personal days, 10 sick days, and 11 paid holidays for new hires; an additional birthday day off after one year of service; and additional vacation accrued with tenure.
Onsite housing discount at Greystar-managed communities for onsite team members, subject to discount and unit availability.
Six-week paid sabbatical after 10 years of service and every five years thereafter.
401(k) with company match up to 6% of pay after six months of service.
Paid parental leave and lifetime fertility benefit reimbursement up to $10,000, including adoption or surrogacy.
Employee Assistance Program.
Critical illness, accident, hospital indemnity, pet insurance, and legal plans.
Charitable giving program and benefits.
Possible weekly, monthly, and/or quarterly bonus programs for onsite property positions.