Maintenance Supervisor at Timber Hollow Apartments

Cottonwood Residential•Fairfield, OH

9h•Onsite

About The Position

The Service Manager is responsible for leading the maintenance operations of the community, ensuring the property is well-maintained, safe, and operating efficiently. This role oversees the service team, manages vendor relationships, and ensures timely completion of service requests and preventative maintenance programs. This position is ideal for a hands-on leader who combines strong technical expertise with team leadership, operational oversight, and a commitment to delivering an exceptional resident experience.

Requirements

High school diploma or GED required
Valid driver’s license and reliable transportation required
2+ years of experience in multifamily property maintenance
2+ years of experience leading or supervising maintenance teams
EPA Certification (Type II or Universal) required
Proficiency in Microsoft Office required
Strong technical knowledge of HVAC, plumbing, electrical, and general maintenance systems
Experience with inventory management, vendor coordination, and budgeting
Strong leadership, communication, and organizational skills
Ability to multitask and perform effectively in a fast-paced environment
Professional attitude with a strong customer service mindset
Ability to read, write, speak English to communicate with residents and vendors, to process Company paperwork, and to interpret safety and operating manuals and procedures
Ability to communicate effectively with residents, vendors, and team members
Availability to work standard community hours, including evenings and weekends
Availability to participate in an on-call rotation

Nice To Haves

Certified Pool Operator (CPO) certification preferred
CAMT certification preferred
Experience with Entrata preferred

Responsibilities

Oversee all maintenance operations, including service requests, make-ready processes, and preventative maintenance programs
Ensure the overall condition, safety, and appearance of the community meets Cottonwood standards
Schedule, prioritize, and assign work orders to ensure timely and efficient completion
Perform and support maintenance tasks as needed across HVAC, plumbing, electrical, and general repairs
Conduct regular inspections of the property to identify maintenance needs and potential risks
Ensure all work orders are completed accurately and closed out in a timely manner
Source, schedule, and supervise vendors to ensure quality work and adherence to scope and timelines
Manage inventory, ordering, and delivery of maintenance supplies and equipment within budget
Evaluate products and materials to improve efficiency, cost-effectiveness, and property performance
Maintain accurate records for materials, equipment, and vendor services
Lead, train, and develop the service team, including Service Technicians at all levels
Plan, assign, and direct daily work while setting clear expectations for performance and quality
Conduct hiring, onboarding, training, and performance management for service team members
Provide coaching, feedback, and development opportunities to support team growth
Foster a culture of accountability, safety, and teamwork
Manage maintenance-related expenses in alignment with the property budget
Support purchase order processes, vendor contracts, and cost tracking
Complete required reports, inspections, and documentation accurately and on time
Maintain SDS logs and ensure proper documentation of safety materials
Ensure prompt and professional response to resident service requests
Address and resolve maintenance-related concerns with a customer-first approach
Maintain strong communication with residents, office staff, and vendors
Support resident satisfaction and retention through quality service delivery
Enforce all company safety policies and procedures, including OSHA standards
Train team members on safety protocols and ensure consistent compliance
Maintain awareness of regulatory requirements and ensure adherence to local, state, and federal laws
Identify and address safety hazards proactively