Maintenance Staff

JOHNSON HOSPITALITY LLC•Rancho Cordova, CA

5d•$21 - $21•Onsite

About The Position

The Maintenance Staff position is responsible for completing preventative maintenance checklists on guest rooms, public areas, and back-of-house areas as scheduled. This role involves maintaining an inventory of parts and materials, prioritizing and completing work orders in a timely fashion, and participating in the maintenance of a work order log. The position also requires informing hotel guests about maintenance procedures, checking for and repairing safety hazards in various areas of the property, and performing repairs on HVAC systems, appliances, and other property elements. Additionally, the role includes responsibilities for pool and spa maintenance, lawn and grounds maintenance, and adhering to hotel safety guidelines and emergency procedures. Key control and guest service are also important aspects of this role, including using the L.E.A.R.N Model for guest recovery and accommodating guest requests.

Requirements

Must be able to frequently bend, lift, carry, twist, push, pull, reach, kneel
May require prolonged periods of standing and/or walking
Must be able to lift, push, and pull a minimum of 50 pounds

Responsibilities

Complete preventative maintenance checklist on guest rooms, public areas and back of house as scheduled
Report completed maintenance to Operations Manager and/or General Manager
Maintain a current inventory of guest room care parts and materials
Prioritize and complete work orders in a timely fashion
Participate in the keeping of a maintenance work order log
Inform hotel guests, as needed, of the maintenance procedures completed on their guest room
Check all stairways and landings as needed for safety hazards. Repair as needed
Check fences for upkeep requirements. Repair as needed
Check property signage and lighting for upkeep requirements. Repair as needed
Repair HVAC as needed. Clean HVAC coils semi-annually, or as needed
Repair appliances as needed
Flip mattresses in suites as directed by manager
Responsible for pool and spa maintenance procedures
Responsible for lawn and grounds maintenance procedures
Responsible for knowing hotel emergency procedures
Follow all hotel safety guidelines and requirements
Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
Report immediately to a supervisor or manager any out of the ordinary situation in the guestrooms including unreported pets, parties in the suite, unusually dirty suites, a vacant suite when the room is thought to be occupied, or an occupied suite when the room is thought to be vacant
Monitor and replenish guest room key inventory as needed. Administer program to maintain all locks and keys on property
Responsible for the proper administration of key control for issued keys
Responsible for the proper administration of keys left by guests in suite
Use the L.E.A.R.N Model for all guest recovery incidents that occur (Listen, Empathize, Apologize, React, Notify)
Check smoke alarms in guest rooms, meeting rooms, public spaces, and back of house areas on a regular schedule
Assist maintenance tech, Operations Manager, and General Manager in the identification of persistent, consistent, or major maintenance problems
Communicate to the requesting party the completion of maintenance requests
Accommodate guest special requests courteously
Answer guest questions regarding hotel property and local area findings and services
Carry out any reasonable request by management that I am capable of performing