Maintenance Service Technician-Burgess Mill Station

Benton Communities•Ellicott City, MD

About The Position

The Maintenance Service Technician carries out preventive maintenance and repair tasks for the apartment community and its residents, following directions from the Service Manager or Community Manager. If neither is available, the technician takes guidance from the Assistant Community Manager. The position is accountable to residents, the Community Manager, and team members, and reports to the Service Manager or Community Manager. The technician maintains buildings, fixtures, equipment, and communal areas; responds to urgent maintenance issues; documents deficiencies and completed work; collaborates with contractors; and provides customer service. The role also includes maintaining equipment and supply inventories and following safety precautions for hazardous materials. Work may involve exposure to substances that can trigger allergic reactions and requires protective gear.

Requirements

At least one year of relevant experience and/or training, or an equivalent combination of education and experience.
Proficient communication skills with residents and team members.
Valid driver's license.
Ability to comprehend simple written sentences.
Ability to use units of weight, volume, and distance as needed.

Responsibilities

Maintain a professional demeanor and appearance and adhere to company standards for conduct, attendance, and personal presentation.
Demonstrate the company’s core values through actions.
Perform daily maintenance tasks to maintain buildings, fixtures, and equipment, including physical repairs as needed.
Conduct routine repairs involving basic carpentry, flooring, windows and glass, plumbing, electrical work, and other relevant areas.
Respond to urgent issues such as sewer backups or apartment flooding, including cleanup and debris removal.
Document building deficiencies, including the issue, location, and recommended response, and submit reports to the Community Manager.
Report substandard housekeeping or unit damage observed while performing corrective maintenance.
Consider the financial implications of job responsibilities and adjust actions accordingly.
Perform preventive maintenance and keep detailed logs of preventive maintenance activities.
Work with contractors on significant property repairs and enhancements.
Keep property equipment and supplies in optimal condition.
Remove snow from walkways, steps, breezeways, and other communal areas during and after snow or ice storms; apply Ice Melt and other substances to help prevent slips and falls.
Maintain records of maintenance services, equipment inventory, operating manuals, general inventory, and equipment and appliance warranties.
Report damage to shrubbery, fencing, or flowers on the grounds.
Deliver exceptional customer service.
Understand and follow MSDS safety precautions for hazardous materials used in job duties.
Perform additional duties as assigned or deemed necessary.

Benefits

PTO accrual for full-time employment, up to 120 hours in the first year, increasing by one day for each additional year up to 200 hours.
Health insurance.
Dental insurance.
Vision insurance.
Life insurance.
LTD coverage.
AFLAC.
Matched 401(k) program.
$1,500 annualized waiver if health insurance coverage is not needed.
10 paid holidays.
Veteran's Day off for veteran employees.
Birthday PTO after one year of employment.
Personal Day after six months of employment.
Four Wellness Days each year.