Maintenance Service Manager - Monarch Mills Apartments

Benton Communities•Columbia, MD

3d•Onsite

About The Position

The Service Manager operates under the general guidance of the Community Manager, adhering to established policies and operational procedures. In the Community Manager's absence, they take direction from the Assistant Community Manager or Regional Manager. This role is accountable to Residents, the Community Manager, and Staff, and reports directly to the Community Manager. The Service Manager is responsible for ensuring the operation and maintenance of various building systems and appliances, performing day-to-day maintenance duties, and handling emergency conditions. They also supervise service staff, coordinate preventive maintenance, procure supplies, and maintain relevant records. A valid Driver's License is required.

Requirements

A valid Driver's License is required.
A minimum of two years of related experience and/or training; or an equivalent combination of education and experience is required.
The ability to effectively communicate with residents and staff is essential.
Proficiency in reading, constructing simple written sentences, and utilizing units of weight measurement, volume, and distance is necessary.

Nice To Haves

HVAC, electrical, and plumbing certifications are highly preferred.

Responsibilities

Projects a professional image in all aspects of work performance, including personal habits, demeanor, and attire, meeting company standards on conduct, attendance, etc. Models Mission and Foundations.
Ensures the operation and maintenance of furnaces, air conditioners, stoves, refrigerators, hot water heaters, and other major appliances and equipment.
Performs day-to-day maintenance duties to preserve and upkeep buildings, fixtures, and equipment. Provides physical services for repairs, maintaining a high level of customer service.
Performs general maintenance repairs such as basic carpentry, electrical, floor repairs, window glass repairs, plumbing, and related tasks.
Handles emergency conditions such as sewer backups, water flooding, cleaning up during and after incidents to restore affected areas.
Assigns responsibilities to service staff and supervises their work for maximum efficiency. Assists with training and evaluating service staff performance.
Provides written lists of noted deficiencies to the Community Manager, reporting poor housekeeping, damages, etc., during corrective maintenance work.
Understands financial implications of job duties and acts accordingly.
Coordinates with the Community Manager on scheduling preventive maintenance work and maintains logs for preventive maintenance.
Procures supplies at the best prices for the property, obtains bids from contractors for major repairs/improvements, and maintains property equipment.
Coordinates snow removal and cleaning of common areas during snow or ice storms.
Maintains files containing written records of maintenance services, equipment inventory, warranties, and dates of apartment maintenance.
Comprehends and follows safety precautions stated on Material Safety Data Sheets (MSDS) for hazardous materials used.
Performs other assigned or necessary duties.

Benefits

PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours.
Health insurance
Dental insurance
Vision insurance
Life insurance
LTD (Long-Term Disability)
AFLAC
Matched 401(k) programs
10 paid Holidays
Veteran's Day for employees that are Veterans
Birthday PTO after one year of employment
Personal Day after 6 months of employment
4 Wellness Days each year
Bonus potential