Maintenance, Repair, Overhaul (MRO) Technician

Redwire Defense Tech•San Luis Obispo, CA

2d•Onsite

About The Position

The Maintenance, Repair, and Overhaul (MRO) Technician troubleshoots, repairs, and documents Return Material Authorization (RMA) items for Group 2 Unmanned Aircraft Systems (UAS) and associated Ground Support Equipment (GSE). The technician supports the MRO RMA Manager by completing repairs that enable on-time delivery and align with Redwire’s quality and profitability goals. This role partners with internal teams throughout the aftermarket repair process and maintains a customer-focused approach.

Requirements

Demonstrated hands-on troubleshooting mindset; able to independently isolate faults and drive repairs to closure while coordinating with cross functional teams as needed.
Working knowledge of QMS-controlled repair environments; able to follow work instructions, capture as-found/as-left conditions, and maintain traceability (parts/serials) in maintenance records.
Ability to prioritize multiple RMAs and shop tasks (diagnosis, disassembly/assembly, repair, test, documentation) while meeting turnaround time commitments.
Skilled at executing structured troubleshooting and documenting results clearly for internal and customer-facing reporting.
Ability to read and interpret engineering drawings, wiring diagrams, and technical specifications to support component-level repair, rework, and correct configuration.
Proficient with Microsoft Office and service/maintenance tracking tools (e.g., SharePoint, Jira); able to create clear repair reports and attach test data, photos, and checklists as required.
Experience with UAS repair practices, hardware installation, cable routing, and functional test/verification.

Responsibilities

Perform troubleshooting and fault isolation on RMA returns for Group 2 UAS and associated GSE in accordance with approved procedures.
Disassemble, repair, rework, and reassemble UAS/GSE components using standard workmanship practices and approved work instructions.
Perform post-repair functional testing, calibration/verification as applicable, and final acceptance checks to confirm airworthiness/operability per requirements.
Follow ESD, safety, and tool control requirements; maintain a clean, organized work area and properly handle, label, and store hardware and electro-mechanical assemblies.
Receive, inspect, and document incoming customer returns (aircraft, subsystems, and support equipment), verifying configuration and recording discrepancies.
Collaborate with Engineering, Quality, Supply Chain, and Customer Support to clarify symptoms, obtain dispositions, and escalate issues as required.
Provide technical status updates and support to the global support team as needed, including participation in internal coordination meetings when appropriate.
Support RMA intake and status communication by responding to routine technical inquiries, requesting missing information, and routing items to the appropriate teams.
Identify parts, materials, and special tooling required to complete repairs; coordinate with Supply Chain to source items, confirm lead times, and support RFQ inputs as needed.
Complete maintenance documentation and digital records (e.g., work orders, as-found/as-left condition, parts traceability) in accordance with QMS requirements.
Document repair actions, test results, and turnaround status to support RMA tracking, internal reporting, and on-time delivery commitments.
Support System Check Out and Flight Operations teams during final verification, including configuration checks, functional test support, and discrepancy resolution.
Other duties as assigned.