Maintenance Project Coordinator (Temp)

Roofstock•Domestic, IN

7d•$60,000 - $70,000•Remote

About The Position

As a Maintenance Project Coordinator at Roofstock, you will serve as the project coordinator for all aspects of the turnover maintenance process. You will coordinate all routine repairs with vendors and ensure all stakeholders are informed of the project timeline. This role will empower you to become a turnover expert by providing training on proprietary software and insights into the property management business. The ideal candidate will bring strong project coordination skills and enthusiasm to help maximize owner investments and provide residents with desirable homes. This is a temporary position through the end of September 2026.

Requirements

Meticulous attention to detail and organization skills
Strong customer service, written and verbal communication, organizational and interpersonal skills required.
Ability to meet timelines and adjust expectations preemptively.
Positive, can-do attitude with a commitment to excellence and achieving goals.
Ability to deal effectively with a diversity of individuals.
Can effectively work independently and as a member of various teams and committees.
Must be authorized to work in the U.S.
Any offer of employment is conditioned upon the successful completion of a background investigation.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and experience is preferred.
Previous property management, vendor management and/or utility management experience preferred.
Technical proficiency including Google Applications, Microsoft Office Applications, and Slack preferred.

Responsibilities

Manage assigned turnover service requests from end-to-end, including creating a scope of work and securing owner approval, to ensure prompt issue resolution.
Ensure all necessary information is received, such as status updates, photos, estimates, and invoices.
Communicate effectively with vendors and internal teams.
Assign technicians to address repair requests.
Provide exceptional customer service by attending to turnover service requests, vendor service calls, and messages within SLA guidelines and in compliance with company policy.
Manage all electronic record-keeping related to repairs and maintenance, including internal and vendor communications, resident damages, and other pertinent information.
Ensure non-covered items are completed by the resident or billed back to the resident.
Coordinate inter-departmentally to receive necessary approvals for turnover service requests.
Provide updates and serve as a resource for Property Management teams.
Perform additional tasks as assigned.