Maintenance & Operations Superintendent

City of Pullman•Pullman, WA

12d•Hybrid

About The Position

The Maintenance and Operations Superintendent reports to the Public Works Director, overseeing and coordinating the activities and special projects of the Maintenance and Operations Division in keeping with the policies and goals of the City of Pullman. This mid-level management position supports the Public Works Director in providing effective, professional leadership while positioning the City to meet the community's current and future needs. Serves on the City's Executive Management Team Presiding member of the Maintenance & Operations Division Leadership Team. Successful candidates will possess comprehensive knowledge and understanding of the principles and practices utilized in municipal government, including public administration, municipal finance, capital planning, public relations, union relations, and personnel management. Maintaining positive relationships with community groups and agencies, private businesses and firms, and other governmental units is critical. Comprehensive knowledge of regulations, laws, utility operation and maintenance, roadway maintenance, signage and signaling, and engineering principles is preferred. This position plans, coordinates, implements, and evaluates the short- and long-term work programs associated with the operation, repair, and maintenance of the City's streets, water distribution system, sewage collection system, stormwater system (maintenance activities only), wastewater treatment. Coordinates activities with the Public Works Director, Deputy Public Works Director, Business Services Manager, Finance Director, Information Technologies Manager, City Attorney, Human Resource Manager, and the City Administrator for program planning, operational matters, procurement, municipal finance, municipal law, personnel policies, union agreements, budgeting, and workplace safety policies. Participates in Union negotiations for the Teamsters Union, recommends updates to the contracts, interprets contract language and intent, and implements the conditions outlined in the agreements. Provides oversight of water production and quality control; compliance with regulatory requirements; water meter reading program strategies; the cross-connection control program compliance; the water and wastewater supervisory control and data acquisition infrastructure; wastewater industrial user program compliance, and adherence to local, state and federal regulatory requirements. The Maintenance and Operations Superintendent evaluates the work of staff. Demonstrates considerable latitude, sound reasoning, and independent judgment in planning, monitoring, and coordinating the programs and activities of the Division with only general administrative direction from the Public Works Director. The efficient and effective functioning of the Division and the attainment of program goals and objectives is vital to this position.

Requirements

Comprehensive knowledge and understanding of the principles and practices utilized in municipal government, including public administration, municipal finance, capital planning, public relations, union relations, and personnel management.
Maintaining positive relationships with community groups and agencies, private businesses and firms, and other governmental units is critical.
Comprehensive knowledge of regulations, laws, utility operation and maintenance, roadway maintenance, signage and signaling, and engineering principles is preferred.
Plans, coordinates, implements, and evaluates the short- and long-term work programs associated with the operation, repair, and maintenance of the City's streets, water distribution system, sewage collection system, stormwater system (maintenance activities only), wastewater treatment.
Coordinates activities with the Public Works Director, Deputy Public Works Director, Business Services Manager, Finance Director, Information Technologies Manager, City Attorney, Human Resource Manager, and the City Administrator for program planning, operational matters, procurement, municipal finance, municipal law, personnel policies, union agreements, budgeting, and workplace safety policies.
Participates in Union negotiations for the Teamsters Union, recommends updates to the contracts, interprets contract language and intent, and implements the conditions outlined in the agreements.
Provides oversight of water production and quality control; compliance with regulatory requirements; water meter reading program strategies; the cross-connection control program compliance; the water and wastewater supervisory control and data acquisition infrastructure; wastewater industrial user program compliance, and adherence to local, state and federal regulatory requirements.
Evaluates the work of staff.
Demonstrates considerable latitude, sound reasoning, and independent judgment in planning, monitoring, and coordinating the programs and activities of the Division with only general administrative direction from the Public Works Director.
Knowledge of short- and long-range construction and maintenance programs for streets, drinking water, wastewater, stormwater maintenance, repair and construction.
Knowledge of fiscal principles and practices, including program and budget planning, development, implementation, and evaluation.
Knowledge of general ledger and cost accounting procedures for public expenditures.
Knowledge of project initiation and management.
Knowledge of personnel principles and practices, including labor relations; skills in conflict resolution and employee coaching, managing organizational change and improving operational efficiency.
Knowledge of Federal and State laws and administrative regulations relating to areas of responsibility.
Knowledge of computerized preventive and predictive maintenance management programs.
Knowledge of alternative project funding mechanisms (i.e., loans, grants), including submitting funding proposals, management of the process for requesting funds, contractor payroll requirements, general record keeping, program compliance, and closing functions.
Knowledge of State and Federal safety requirements and programs.
Knowledge of oversight of the Division's safety program.
Ability to build, develop and retain high-performing teams.
Ability to develop administrative procedures to implement and evaluate state laws and administrative regulations relating to areas of responsibility.
Ability to coordinate construction and maintenance programs with other departments in the City.
Ability to effectively implement program objectives by leading, motivating, and training supervisors.
Ability to understand and execute written and oral instructions.
Ability to communicate technical information to non-technical audiences effectively, both orally and in writing.
Ability to cost-effectively provide quality services and recommend improved methods of performing the work.
Ability to prepare clear and concise reports.
Ability to establish and effective working relationships with division personnel, the Public Works Director, public works staff, and the general public.
Ability to physically perform the essential functions of the job.
Ability to obtain and maintain a valid driver's license and a safe driving record.
Graduation from an accredited four-year college or university with a degree in public administration, engineering, construction management, accounting, or an equivalent field, supplemented with two (2) years of increasingly responsible experience in utility maintenance and operations, including at least four (4) years experience at the management level.
May use an additional ten (10) years of experience at the management level to satisfy the educational requirement.

Nice To Haves

Washington State Water Distribution Manager (WDM) 3 certificate
Washington State Cross Connection Control Specialist certificate
Washington State Wastewater Treatment Operator certificate
Microsoft Access
ESRI/ARCGIS
RingCentral -Phone, Messaging, and Virtual Meetings

Responsibilities

Manages and supervises the maintenance & operations divisions of the Public Works department personnel, including but not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; addressing complaints, grievances, and disputes; resolving problems; appraising performance; recommending promotions and disciplinary actions; implementing organizational changes; approving and schedule leave time; and recommending terminations as appropriate.
Coordinates daily work activities: organizes, prioritizes, and assigns work; monitors status of work in progress and inspects completed work; confers with assigned staff, assists with complex/problem situations, and provides technical expertise; coordinates staff training and safety activities.
Analyzes staffing and equipment needs in order to allocate resources pursuant to the division's budget and to ensure staff and equipment are being utilized effectively.
Administers assigned budget, including monitoring and approving budget expenditures, making revenue and expenditure adjustments to stay within budget and making recommendations for budget based on analysis of operational and maintenance needs.
Provides recommendations for and ensures compliance with regulations, operational policies, priorities, and standards in order to achieve long- and short-term program objectives.
Selects, trains, motivates, coaches and evaluates staff; establishes and monitors employee performance objectives; provides or coordinates staff training in safe and proper work methods.
Meets regularly with staff to discuss and resolve priorities, workload and technical issues.
Facilitates problem solving within the division; encourages a high degree of collaboration, communication and feedback between employees and supervisors; leads by example by maintaining high standards of behavior and performance.
Ensures departmental compliance with all applicable codes, laws, rules, regulations, standards, policies and procedures.
Ensures adherence to established safety procedures; monitors work environment and use of safety equipment to ensure safety.
Analyzes reports, information, and statistical data to determine trends, needs, and operational and maintenance resources; compiles and/or monitors various administrative, or statistical data; analyzes data and identifies trends; develops operational projections; summarizes technical data and prepares reports, charts, and presentations.
Works well under pressure, meeting multiple and sometimes competing deadlines.
Maintains composure in various settings while managing customer requests.
Demonstrates cooperative behavior with colleagues, supervisors, and members of the public.
Responsible for the full range of management activities in assigned areas, including managing department/division activities, personnel management, monitoring budget expenditures, developing and revising operating procedures, prioritizing special projects, and coordinating department/division activities with other departments.
As assigned, represent the City in partnerships with outside agencies and the public at various meetings and events with community groups, outside agencies, and the public.
Assists Public Works Director in developing, preparing, and administering operating and capital budgets and developing overall fiscal management policy and direction.
Maintain effective working relationships with elected officials, City leaders, department heads, and other City staff.
In areas of direct responsibility: manage; select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees on performance issues; direct and coordinate the work plan for assigned staff; assign work activities, projects, and programs; monitor workflow; review and evaluate work products, methods, and procedures.
Perform policy, program, and process analysis, including conducting research, identifying relevant issues, summarizing findings, preparing reports and other materials, presenting results to various stakeholders, and reporting on strategic initiatives and citywide engagement.
Respond to questions and comments from the public in a courteous and timely manner; communicate and regularly coordinate with others to maximize the effectiveness and efficiency of interdepartmental operations, activities, and messaging.
Attend and participate in professional group meetings; maintain awareness of new trends and developments in the areas of responsibility; present new developments as appropriate.
Serve as temporary Public Works Director when the Public Works Director and Deputy Public Works Director are unavailable.
A spokesperson for the Division in specific areas of expertise.
Performs other tasks as assigned.