Maintenance Operations Specialist

Electric Era•Seattle, WA

5d•$73,000 - $109,000•Hybrid

About The Position

Electric Era is hiring a Maintenance Operations Specialist to support the ongoing operations and maintenance of our deployed fleet of battery backed DC fast charging stations. Uptime and reliability are central to our mission, which makes maintenance one of the most visible functions in the company, and this role sits at the center of it. Working closely with the Manager of Operations and Maintenance, you will take ownership of the day to day work that keeps our stations available and performing well for drivers. The maintenance function here is still being built, so alongside the daily work there is space to establish new procedures and drive impact. In this position, your time will be spread across three areas: Remote operations – Planning and running repairs from start to finish. This covers scoping the work, arranging parts and shipping so that material is on site before the technician arrives, dispatching technicians and OEM field service teams, and acting as their point of contact while they are working. It also includes keeping the customer informed on timing and outcome, and keeping the rest of the Electric Era team current on where each job stands. Maintenance process and planning – Developing the procedures, runbooks and preventive maintenance schedules that govern how work gets done, planning campaigns and site visits ahead of time, and making sure the parts and documentation are ready before the work starts. Vendor and field execution – Coordinating OEM field service teams and third party technicians from dispatch through verification of completed work, following up on response and repair commitments, and capturing what was found so it can support warranty claims and future troubleshooting. The ideal candidate is someone who is comfortable with technical detail but energized by making a system work better over time. What matters most is that you can run maintenance for equipment in the field, you are at ease directing contractors, and you would rather understand why something keeps failing than close the same ticket for a fourth time. This role is well suited to someone who wants broad scope early, enjoys working across hardware, software and electrical problems in the same week, and is looking to grow into a larger operations leadership role as the fleet expands.

Requirements

Direct experience in maintenance, field service or operations
A track record of developing maintenance procedures or standard work, rather than only following what someone else wrote
Comfort coordinating third party contractors and service vendors, including following up when response and repair commitments are at risk
Working knowledge of vendor management strategies
Day to day fluency with ticketing or work order systems such as Jira, Service Desk, Salesforce or a CMMS, along with the habit of keeping records accurate
Strong written communication, since much of the work involves giving clear direction to people working hundreds of miles away
Skill in communicating with internal and external stakeholders, including identifying and flagging risks early
Project management background, with the scheduling and task tracking tools that go alongside it
Valid driver's license and willingness to travel occasionally to sites

Nice To Haves

Experience building or improving a preventive maintenance program
Experience managing physically remote assets, such as EV charging, energy storage, utility, telecom, industrial equipment or fleets
Working familiarity with electrical systems, sufficient to read a schematic, understand a fault description, and hold a productive conversation with an electrician or an OEM engineer
Knowledge of OSHA and NFPA 70E requirements, including lockout tagout, arc flash and job hazard analysis
Familiarity with OCPP and charger communication protocols

Responsibilities

Develop, document and maintain the procedures, runbooks and standard work that govern corrective and preventive maintenance across DC fast charging equipment and battery energy storage systems
Own the work order lifecycle from intake and triage through dispatch, execution, verification and closeout, keeping records complete and current
Triage and diagnose offline chargers, degraded sites, connectivity faults and power quality issues remotely, resolving what can be resolved without a site visit
Monitor fleet health and alerting, and help shape what alerts fire, what they mean, and how much of the response can be automated
Build and maintain the preventive maintenance calendar, including firmware and hardware campaigns, seasonal work and batched site visits
Plan parts and spares alongside supply chain so that scheduled work is not delayed waiting on material
Coordinate third party service providers and OEM field service teams day to day, from dispatch through verification of completed work
Track vendor response and repair performance against agreed windows, document shortfalls, and escalate with supporting evidence
Prepare warranty and cost recovery claims with the documentation needed to support them
Vet and qualify technicians and labor providers against defined standards, including licensing, NFPA 70E and site specific training
Support safe field work in line with site safety plans, including lockout tagout, arc flash and energized work practices
Investigate recurring failures through to root cause, and translate findings into procedure updates, spare part decisions, or engineering and firmware requests
Forecast maintenance labor and parts spend, and raise variances against the O&M budget early
Participate in the on call rotation and respond to after hours escalations as needed (Some weekend work required)
Perform other related duties, as assigned, for the purpose of ensuring an efficient and effective work environment