Maintenance & Operations Assistant

City of Rosenberg•Rosenberg, TX

About The Position

Part-time position providing services for the operation of the Civic Center facility, programs, rentals, and events. The role assists clients and staff in carrying out events and facility activities while helping ensure safety, proper facility use, and the integrity of the building and equipment. The assistant is responsible for opening and/or closing the facility and supporting operational needs as assigned. Weekend availability is required. Potential hours are Friday 5 p.m.–2 a.m., Saturday 7 a.m.–2 a.m., and Sunday 7 a.m.–7 p.m.; actual days and hours depend on the weekend rental and event schedule.

Requirements

Documentary evidence of graduation from an accredited high school or successful completion of the General Educational Development Test (GED).
Valid Class C Texas Driver's License.
Reliable transportation and liability insurance.
Availability to work potential weekend hours according to the rental and event schedule.

Responsibilities

Open and close the facility at appropriate times for client events.
Ensure equipment is in working order upon arrival.
Set up event equipment, including HVAC, lighting, audio-visual equipment, tables, chairs, and other equipment required for client events.
Provide internal and external customer service, answer and prioritize calls and requests, greet customers, and provide information and services.
Respond to client questions, concerns, and complaints during events; notify the on-call supervisor if resolution is unsuccessful or assistance is needed.
Maintain an event log noting problems or questions.
Ensure clients comply with facility-use policies and notify the on-call supervisor of major infractions.
Ensure event checklists are completed, signed by event staff and the client, and submitted to the supervisor.
Ensure appropriate procedures for alcohol events are followed according to policy.
Ensure the correct number of officers are present as specified by the contract.
Maintain restroom supplies and perform occasional janitorial duties during events to help ensure facility cleanliness and client and attendee safety.
Set up and break down Civic Center equipment as required by event and facility schedules.
Perform administrative and customer-service functions related to facility use, reservations, rentals, programs, and events, including processing requests, maintaining records, collecting required information, and completing related duties.
Provide customer-service support for walk-in registrations and rental inquiries.
Document discrepancies or incidents and escalate issues to management as appropriate.
Perform other duties as assigned.